MARY OBAH

Managed team of 20 people
Day to day admin work
Administered medications
Provided emotional support
Created stimulating environments for young people to learn
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Participated in team-building activities to enhance working relationships
Identified issues, analysed information and provided solutions to problems

• Provided excellent customer service and shopping experience by giving what desired, offering options and free styling sessions
• Initiated conversations with customers in their native languages (such as Italian, Spanish or French) when English was not spoken
• Built relationships with customers by adding them to mailing lists and keeping in touch with them in regard to new collections and promotions
• Engraved and customised over 10 pieces of jewellery daily
• Increased sales and customer satisfaction through personalised servicing.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals
• Named best seller for vending more than 100 units of fine jewellery weekly
• In charge of VMs, openings, closings, stocktakes, writing reports and cashing up
• Provided customer care in store, via emails and phone
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
• Mentored new sales associates on store return policies and customer service techniques

• Skilled at working independently and collaboratively in a team environment.
• Pays attention to details while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Manages time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Translates Technical Manuals and Language Files.
• Delivers presentations during national/international conferences.
• Films videos for new releases.

• Translated business website to support international expansions
• Translator behind Italian website of Diamonds Factory
• Replicated flow, style and overall meaning of original texts (translated, edited, revised and evaluated documents)
• Provided over 100 different ranges of translation (diamonds certificates, educational logs, product descriptions etc…)
• Increased brand awareness through creation of innovative print and digital productions for major publications
• Collected and analyzed data periodically
• Continually maintained and improved company's reputation and positive image in markets served
• Met deadlines exceeding expectations
• Developed creative presentations, trend reports and product data sheets
• Delivered outstanding diamond education to customers
• Provided excellent customer service (in person, phone, video calls, live chats and emails)
• Ability to up sale
• Monitored performance
• Conducted research analysed data
• Managed website
• Updated database and looked after CRM (effective CRM management)
• Excellent use of technology and social media
• Great computer skills

• Managed extensive diaries, schedules, phone calls & meetings
• Managed inbox
• Organised photoshoots, video shoots, meet & greets
• Processed and managed feed, expenses & courier bookings
• Scheduled facilities and equipment
• Organised events
• Personal shopping & international travel arrangements
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
• Documented and distributed meeting notes to identify, analyse and improve workflows.
• Attended meetings, took notes and tracked action items.
• Used discretion when handling confidential information.
• Ability to prioritise

• Provided excellent customer service
• Maintained friendly, yet professional relationships with customers
• Assisted customers by providing what needed and offered options when necessary
• Processed over 20 transactions daily at till point, prepared sales and assisted with deliveries (tagging, pricing hanging & folding)
• Educated clients on current promotional offerings and products using persuasive selling tactics
• Increased sales by offering advice on purchases and promoting additional products.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training

• Front desk duties: welcomed customers with warm smile and friendly attitude
• Handled over 50 phone calls and customers enquiries daily
• Dealt with office maintenance & safety inspections
• Photocopying, filing, scanning, emailing
• Administration duties
• Collected cash and card payments from clients and updated account balances.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients and updated client records.