Mary Morris
Summary
Dedicated professional with a strong customer service focus. Cultivates positive relationships through effective communication. Demonstrates reliability and punctuality while contributing to team success in fast-paced environments.
Overview
15
15
years of professional experience
Work history
Customer Service Representative
White Glove Fulfilment
2014.04 - 2026.02
- Coordinated fulfillment of customer orders placed in person, via email, online, and by telephone.
- Exhibited composure under pressure while addressing customer complaints and resolving issues.
- Handled customer emails with accurate, professional responses.
- Gathered customer data to elevate reporting accuracy.
- Oversaw report generation to evaluate trends and performance metrics.
- Partnered with couriers to guarantee prompt deliveries and dispatch
- Employed Excel spreadsheets and staff timesheets for effective data organization.
- Processed customer invoices and generated accurate quotes.
Health care assistant
Health care homes
Wroughton
2021.10 - 2023.10
- Conducted regular monitoring
- Utilise specialised techniques to manage personal hygiene of bed-bound patients, prioritising dignity and respect in every interaction.
- Assisted in patient care, improved comfort and well-being.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Provided emotional support to patients and their families during difficult times.
- Maintained confidentiality and compliance standards for optimised patient care.
Part-time Stockroom Assistant
Next Retail Swindon Orbital
2013.09 - 2014.04
- Highly skilled in creating an appealing and customer friendly environment
- Worked as part of a team in a fast-paced, enthusiastic and physical environment
- Well organized, good communication skills with a strong attention to detail and enjoys working with members or alone
- Awarded stockroom star with 100% accuracy in mark downs for sales
Temporary Sales Staff
Next Retail Swindon Orbital
2013.07 - 2013.07
- Worked with customers to deliver excellent service in a retail setting
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Collaborated with team members to achieve sales targets and improve store performance.
Temporary Christmas Sales Consultant
Next Retail Swindon Orbital
2011.10 - 2012.01
- Worked with customers to deliver excellent service in a retail setting
- Built exceptional customer satisfaction by delivering friendly service.
- Listened intently to customers to identify upselling opportunities.
Avon Representative
2011.08 - 2012.01
- Door to door sales to build relations with customers, providing them with books and samples to promote products
- Updated database with customers and sales information
- Placed customer orders on time
- Delivered products to customers in a timely manner
- Handled all cash payments
Education
gcse - ENGLISH LANGUAGE & LITERATURE, maths, science, ict, french
Highworth Warneford School
CREATIVE AND MEDIA DIPLOMA AND THE EXTENDED PROJECT -
Highworth Warneford School
A LEVEL - ENGLISH LANGUAGE & LITERATURE, ART CRAFT & DESIGN, FASHION & TEXTILES
Swindon New College
FOUNDATION DIPLOMA IN ART AND DESIGN -
Swindon New College
Skills
- Punctual
- Reliable
- Hard-working
- Impeccable written communication skills
- Impeccable verbal communication skills
- Positive manner
- Friendly manner
- Proficient with Microsoft Office
- Proficient with Corel Draw
- Customer service
Timeline
Health care assistant
Health care homes
2021.10 - 2023.10
Customer Service Representative
White Glove Fulfilment
2014.04 - 2026.02
Part-time Stockroom Assistant
Next Retail Swindon Orbital
2013.09 - 2014.04
Temporary Sales Staff
Next Retail Swindon Orbital
2013.07 - 2013.07
Temporary Christmas Sales Consultant
Next Retail Swindon Orbital
2011.10 - 2012.01
Avon Representative
2011.08 - 2012.01
gcse - ENGLISH LANGUAGE & LITERATURE, maths, science, ict, french
Highworth Warneford School
CREATIVE AND MEDIA DIPLOMA AND THE EXTENDED PROJECT -
Highworth Warneford School
A LEVEL - ENGLISH LANGUAGE & LITERATURE, ART CRAFT & DESIGN, FASHION & TEXTILES
Swindon New College
FOUNDATION DIPLOMA IN ART AND DESIGN -
Swindon New College