Mary Joy
Weston, Hitchin,Hertfordshire
Summary
Accomplished professional with extensive expertise in strategically driving IT/Business system roadmaps, change and transformation, across multiple sectors. Focused on global business system ownership, including CRM, Marketing, HR, and AI, ensuring seamless integration and alignment with organisational objectives.
Demonstrates a strong track record in global system migration and bespoke CRM-build ownership,
Skilled in vendor and cost control management, regulatory compliance with a focus on data governance and GDPR and proven ability to lead cyber security initiatives
Highly adept at stakeholder engagement across all levels, including team management, training, collaboration, and support.
Overview
26
26
years of professional experience
Work History
Programme Manager
LSEG
London, City of London
07.2023 - Current
- Provide overall leadership for program execution, overseeing multiple portfolios, projects and work streams concurrently
- Establish and maintain key program governance structures, ensuring adherence to policies and standards
- Collaboration with key stakeholders to define program scope, objectives, and deliverables and establish strong relationships to ensure ongoing alignment and support
- Engage collaboratively across different departments and functions to ensure seamless integration of program requirements
- Proactively manage changes in project scope, identify potential challenges, and develop strategies to mitigate impact of changes and keep programs on track
- Drive continuous improvement initiatives, identifying opportunities to enhance processes and efficiencies
- Resource Management: Overseeing resource allocation, budget management, and financial tracking across program
- Lead cross-functional teams, fostering collaborative and high-performance culture
- Provide guidance, coaching, and mentorship to program team members, promoting professional development
- Provide support on projects/ initiatives across wider as and when required
- Improved team efficiency by fostering collaborative work environment.
Head of Technology
Venquis
London, City of London
11.2016 - 03.2023
- Executive Board member involved in definition of strategic initiatives and monthly alignment to ensure continued delivery against focused roadmap
- Ongoing management of all technologies business wide with key stakeholders to maintain integrity of all aspects of platforms in line with implementation/ replacements and process drivers
- Research, scope and identify appropriate technology and partners to drive operational efficiency and roadmap objectives across all areas, including looking outside standard sector technology to offer innovative solutions
- Ownership of all 3rd party supplier relationships, working to ensure awareness of all roadmap plans in advance to forward-plan where launches can be embedded early to maximise return, where applicable
- GDPR & Compliance Owner ensuring full compliance with data governance regulations
- Execution of all implementation/improvement projects from inception to execution, including UAT and rollout management/ support and training
- Identify and remove inefficiencies within business process that are impacting ability to drive forward against roadmap and strategic plans
- Ongoing communication with all stakeholders to challenge business status quo and creating streamlined solutions to drive new efficiencies with supporting technologies and automation
- Data Architecture, definition and management of rules to allow cross business access to data and between systems to ensure conformity to security standards set and focus on data quality against key targets
- Management of all IT infrastructure including security, compliance/due diligence and upgrades with support of a small team internally and external support functions
- Responsible for visibility and transparency of reporting/audits, ensuring that users at all levels have data needed to drive forward and improve efficiencies
- Responsible for training modules ensuring that all users are fully trained on all role specific relevant technologies and against security policies.
Salesforce Business Analyst
1E
London
07.2016 - 10.2016
- Ownership of Company Salesforce Instance
- Determined business and functional requirements for business needs.
- Mapped current business and operational processes and offered recommendations for improvement.
- Identified workflow bottlenecks and implemented new and improved processes and policies.
- Documented process flows and developed requirements for functional improvements.
- Improved employee engagement by conducting training classes, holding personal meetings and leading special workshops.
- Met end-user goals by supporting strategic planning initiatives for applications.
- Conducted interviews with key business users to collect information on processes and user requirements.
Business Analyst (Contract)
Civil Aviation Authority
09.2015 - 06.2016
- Work with Special Matter Experts (SMEs) to identify Business Management key requirements and provide assurance that required deliverables will be met within agreed timescales
- Ensure that Business Management have effective mechanisms for bringing new or amended services into a production environment
- Work with key business stakeholders to drive review, validation and standardisation of core business processes, procedures and working instructions
- Ensure that all changes to process and procedure are fully in line with in-house systems and fully support data management and compliance requirements
- Run conformity checks at key stages throughout project lifecycle
- To provide delivery teams a single point of contact within Business Management to ensure that service requirements are identified and addressed throughout project lifecycle
- To liaise business wide with stakeholders to resolve any areas of risk and to provide recommendations and/or escalation
- To collate checklist responses and produce handover reports containing risks, issues, recommendations, and observations for Senior Management team
- Produce regular Management Information (MI) reporting
Operations Manager
Moody's
09.2014 - 07.2015
- Created project roadmaps, ensured stakeholder alignment and the development of realistic roll out schedules
- Developed and applied project prioritization and scoring model to all new project requests
- Enhancement of system performance on an ongoing basis, including new integrations
- Drive data management to ensure compliance with European canned spam and opt out regulations
- Ongoing review and refining of key metrics to support the marketing strategies across product suites
- Defined reporting concepts with key stakeholders incorporating key KPIs and ROI capability
- Managed relationships with technology vendors regarding on-going product roadmaps and reviews
- Developed and refreshed training materials and process documentation to support all system users
- Experimented with new concepts, research new approaches and test new technologies
- Management of event management and marketing email automation software on a day-to-day basis
- Provided clear objectives, performance evaluations and on-going coaching for direct reports.
Strategic Outreach Manager
Moody's
04.2010 - 09.2014
- Responsible for premium event program across EMEA, providing strategic recommendations around timing, location and content in line with market activity to key industry stakeholders
- Focused on driving data management best practices and processes, defining key metrics and data tags
- Liaised with wider team to ensure implementation of best practice processes for project managing multiple campaigns in alignment with multi-level strategies
- Key department contact for in-house database management team to drive ongoing customisation for department specific functionality requirements
- Developed stakeholder reporting from group activity reporting to multi-level management reporting
- Utilised knowledge of business and systems by refocusing systems where applicable to support the wider business to increase efficiencies.
Group Operations & Marketing Manager
DW Holdings
08.2006 - 07.2009
- Creation and management of CRM systems working with 3rd party vendors and key stakeholders
- Creation of project roadmaps, stakeholder alignment and development of realistic roll out schedules
- Creation of the key metrics for targeted launch of marketing programs and streamlined ROI reporting
- Responsible for all for end-to-end marketing strategies for entities in the group
- Understanding key target audiences across the business group
- Definition of all data management practices and processes and business line reporting for the Chairman
- Management of company head office to ensure smooth and efficient running on a daily basis
- Full Executive PA support to the Chairman when required.
International Database Manager
Fitch Ratings
08.2001 - 08.2006
- Project Management
- Responsible for project management of bespoke Global System build to replace legacy CRM, reporting directly to the Global Head of IT
- Drove successful rollout, including training across all international offices, on budget and by deadline
- Managed collection and analysis of system requirements across the business from end user to c-suite to create business requirement document
- Worked closely with in-house developers to ensure that agreed BRD was followed and implemented validated requirements where applicable
- Defined criteria for migration of existing company data for UAT and formatted for import into new system
- Day to day system management included:
- Responsibility for all data management, best practice/business rule creation, functionality support and upgrades for across active business systems
- Defined metrics and data tags for targeted distribution lists aligned with campaign specific strategies
- Created and managed scheduled and ad-hoc statistical reports for global group heads
- Creation and management of all training literature and applicable systems training for all new hires
- Management of CRM team and all additional temporary staff, as required for additional CRM projects.
UK Business Systems Administrator
Atlantic Telecommunications Plc
01.2000 - 08.2001
Customer Service Representative
Atlantic Telecom
01.1999 - 01.2000
Education
A-Levels -
Goff's School
Goffs Oak06.1993
Skills
- Ownership of strategic Business System roadmap in alignment with organizational objectives
- Experienced in delivery of key change and transformation projects
- Highly experienced in building integrated platforms across CRM/Marketing/HR/AI tools & systems across global environments
- Experienced in migration, integration & implementation
- Certified Administrator (Salesforce/Bullhorn/D365)
- Vendor relationship management (Contracts/Costs/SLA's)
- Budget/Cost control management
- Regulatory compliance (Data Governance and GDPR)
- Cyber Security ownership
- Stakeholder Engagement across all levels
- Programme/Project Management
- Change management including best practice and process
- Management Reporting including PowerBI report creation
- Team Management, training & collaboration
- IT Support management & training
Timeline
Programme Manager
LSEG
07.2023 - Current
Head of Technology
Venquis
11.2016 - 03.2023
Salesforce Business Analyst
1E
07.2016 - 10.2016
Business Analyst (Contract)
Civil Aviation Authority
09.2015 - 06.2016
Operations Manager
Moody's
09.2014 - 07.2015
Strategic Outreach Manager
Moody's
04.2010 - 09.2014
Group Operations & Marketing Manager
DW Holdings
08.2006 - 07.2009
International Database Manager
Fitch Ratings
08.2001 - 08.2006
UK Business Systems Administrator
Atlantic Telecommunications Plc
01.2000 - 08.2001
Customer Service Representative
Atlantic Telecom
01.1999 - 01.2000
A-Levels -
Goff's School
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