Mary-Jo Larkin
Bristol
Summary
Dedicated professional with excellent customer service skills and effective communication abilities. Possesses strong IT skills, ensuring efficient and accurate task completion. Strong experience in various retail environments.
Overview
33
33
years of professional experience
13
13
years of post-secondary education
Work history
Teacher of Computing and IT
The Castle School
Thornbury, South Gloucestershire
09.2008 - 08.2024
- Planned and delivered stimulating Computing and IT lessons
across all year groups from year 7 to year 13. - Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
- Assessed student progress and provided feedback.
- Managed and maintained positive classroom behaviour.
- Planned and facilitated extra curricular activities.
- Ensured the IT resources were in good working order; fixing problems if I was able and reporting bigger issues to IT technicians.
Teacher of ICT
Speedwell School (now Bristol Brunel Academy)
, Bristol
09.2003 - 08.2007
- Enhanced student understanding of complex ICT concepts with hands-on, practical lessons.
- Ensured up-to-date knowledge of new software for effective teaching.
- Developed an engaging ICT curriculum by revising and updating existing lesson plans.
- Organised interactive learning sessions to encourage active student participation.
Technical support advisor
AOL
Bristol
07.2000 - 08.2001
- Managed multiple technical support queries simultaneously whilst maintaining high standards of customer service.
Assistant department manager
DH Evans (HoF)
London
07.1994 - 06.1995
- Assisted in managing Bridal Gift lists.
- Assisted in training new staff
- Facilitated transferring operations from a paper-based to a computerised system.
Trainee Department Manager
WH Smiths
Lakeside Shopping Centre, Essex
09.1991 - 06.1994
- Gained experience of working in all departments in the shop as well as in the finance office and warehouse.
- Received training in customer service, stock control and effective displays.
Education
PGCE Information Technology
Bath Spa University
Bath 09.2001 - 06.2003
Bachelor of Arts - Sociology and Social Policy
University of the West of England
Bristol 09.1995 - 06.2000
A-Levels - English, Music, Religion and Philosophy
Palmer's Sixth Form College
Grays, Thurrock 09.1989 - 06.1991
GCSEs - Maths, English Lit, English Lang, French, Music, Maths, Physics, Chemistry, Biology, RE
Grays Convent School
Grays, Thurrock 09.1984 - 06.1989
Skills
- Excellent customer service skills
- Effective communicator
- Excellent IT skills
- Thrive under pressure
References
References available upon request.
Timeline
Teacher of Computing and IT
The Castle School
09.2008 - 08.2024
Teacher of ICT
Speedwell School (now Bristol Brunel Academy)
09.2003 - 08.2007
PGCE Information Technology
Bath Spa University
09.2001 - 06.2003
Technical support advisor
AOL
07.2000 - 08.2001
Bachelor of Arts - Sociology and Social Policy
University of the West of England
09.1995 - 06.2000
Assistant department manager
DH Evans (HoF)
07.1994 - 06.1995
Trainee Department Manager
WH Smiths
09.1991 - 06.1994
A-Levels - English, Music, Religion and Philosophy
Palmer's Sixth Form College
09.1989 - 06.1991
GCSEs - Maths, English Lit, English Lang, French, Music, Maths, Physics, Chemistry, Biology, RE
Grays Convent School
09.1984 - 06.1989
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