Mary-Jo Larkin
Bristol
Summary
Dedicated professional with excellent customer service skills and effective communication abilities. Possesses strong IT skills, ensuring efficient and accurate task completion. Strong experience in various retail environments.
Overview
33
33
years of professional experience
13
13
years of post-secondary education
Work history
Teacher of Computing and IT
The Castle School
Thornbury, South Gloucestershire
2008.09 - 2024.08
- Planned and delivered stimulating Computing and IT lessons
across all year groups from year 7 to year 13. - Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
- Assessed student progress and provided feedback.
- Managed and maintained positive classroom behaviour.
- Planned and facilitated extra curricular activities.
- Ensured the IT resources were in good working order; fixing problems if I was able and reporting bigger issues to IT technicians.
Teacher of ICT
Speedwell School (now Bristol Brunel Academy)
, Bristol
2003.09 - 2007.08
- Enhanced student understanding of complex ICT concepts with hands-on, practical lessons.
- Ensured up-to-date knowledge of new software for effective teaching.
- Developed an engaging ICT curriculum by revising and updating existing lesson plans.
- Organised interactive learning sessions to encourage active student participation.
Technical support advisor
AOL
Bristol
2000.07 - 2001.08
- Managed multiple technical support queries simultaneously whilst maintaining high standards of customer service.
Assistant department manager
DH Evans (HoF)
London
1994.07 - 1995.06
- Assisted in managing Bridal Gift lists.
- Assisted in training new staff
- Facilitated transferring operations from a paper-based to a computerised system.
Trainee Department Manager
WH Smiths
Lakeside Shopping Centre, Essex
1991.09 - 1994.06
- Gained experience of working in all departments in the shop as well as in the finance office and warehouse.
- Received training in customer service, stock control and effective displays.
Education
PGCE Information Technology
Bath Spa University
Bath 2001.09 - 2003.06
Bachelor of Arts - Sociology and Social Policy
University of the West of England
Bristol 1995.09 - 2000.06
A-Levels - English, Music, Religion and Philosophy
Palmer's Sixth Form College
Grays, Thurrock 1989.09 - 1991.06
GCSEs - Maths, English Lit, English Lang, French, Music, Maths, Physics, Chemistry, Biology, RE
Grays Convent School
Grays, Thurrock 1984.09 - 1989.06
Skills
- Excellent customer service skills
- Effective communicator
- Excellent IT skills
- Thrive under pressure
References
References available upon request.
Timeline
Teacher of Computing and IT
The Castle School
2008.09 - 2024.08
Teacher of ICT
Speedwell School (now Bristol Brunel Academy)
2003.09 - 2007.08
PGCE Information Technology
Bath Spa University
2001.09 - 2003.06
Technical support advisor
AOL
2000.07 - 2001.08
Bachelor of Arts - Sociology and Social Policy
University of the West of England
1995.09 - 2000.06
Assistant department manager
DH Evans (HoF)
1994.07 - 1995.06
Trainee Department Manager
WH Smiths
1991.09 - 1994.06
A-Levels - English, Music, Religion and Philosophy
Palmer's Sixth Form College
1989.09 - 1991.06
GCSEs - Maths, English Lit, English Lang, French, Music, Maths, Physics, Chemistry, Biology, RE
Grays Convent School
1984.09 - 1989.06