Mary J Mazzco
London
Summary
Accomplished professional with extensive expertise in leadership, strategic management, and project management. Demonstrates proficiency in business management, financial and human resources management.
Proven track record in team management, continuous improvement, and staff management. Adept at performance monitoring, business relationship development, and contract negotiation
Committed to operational effectiveness and performance tracking. Skilled in report production, presentation skills, recruitment, staff training, and health and safety compliance. Proficient in Microsoft Office suite with resilience under pressure.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Area Manager for Savills Contracts
Principle Cleaning Services
London
10.2023 - Current
- To support 30-45 accounts and manage clients expectations to highest level, delivering “First Class” service
- Led multiple teams across different areas, fostering collaboration and communication (60 plus operatives)
- Ensure Clients and Employees Experience are at their best
- Hold weekly team meetings with direct reports ensuring company policies and procedures are followed and requirements / expectations are fully communicated at all levels
- Review best practice and present new ideas to keep ahead of cleaning/business industry
- Attend meetings and arrange training as required in order to accommodate role
- Prepare management information, including Budgets, Forecasts / KPI's /SLA's monthly reports
- Completion, inputting and reviewing of wages
- Support in delivery of company financial goals and objectives
- Mobilisation of contracts when required
- Ensuring all contractor activities comply with current Health & Safety legislation inclusive of their Risk Assessments & Safe Systems of Works to highest standard
- Monitor and coordinate supply chain partners
- Carry out audits ensuring KPI's are met and exceeded
- Ensure consistent and high level service delivery across portfolio
- Identify areas of improvement in delivery of services and processes and implement change as required
- Provide cover and support to other Managers and Senior Managers
- Promote Health & Safety, encouraging HSE culture for teams and Client
- Streamlined operations by introducing innovative managerial procedures.
- Keep requester's updated on progress where deemed necessary based on SLA and Priority of work request
- Ensure Operational statutory compliance and completion of PPM works across portfolio
- Undertake any additional tasks as instructed by line manager or above
Operations Manager @ Lloyds' of London
Principle Cleaning Services
London , England
10.2018 - 09.2023
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Reduced overhead costs through efficient resource allocation and budget management.
- Directed safety protocols implementation, created safer workplace conditions
- Fostered culture of continuous learning, improved workforce competency levels with over 50 operatives
- Led teams to achieve business objectives on time and within budget constraints.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Generated Key Performance Indicator reporting to drive better performance
- Monthly budget reports, including financial journals
Administrator for Principle @ Google Buildings
Principle Cleaning
London, England
07.2016 - 09.2018
- Dealing with Google's employees request from 5 different buildings across London
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Excellent knowledge of Google ticketing system (GUTS) Google Drive/Documents
- Closing and setting real time task documents and related HR work/ payment schedule
- Last minutes request by clients
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
PA Site Manager
PearTree
London, England
01.2011 - 01.2015
- Checking workload, deliveries, stock orders, invoices, projects, schedules, budgets, reporting employee's absence to Head office
- Participating in team building at 4 different buildings, and was part of on-site and out-site meetings with over 10 different clients to established better business relations and increase company profits
- Performed safety checks, control procedures, staff holidays
- Created and maintained updated CRM records to track office communications.
- Facilitated communication between departments with professional liaison skills.
Education
BBA - Business Management
Cumbria University
London 01.2011 - 05.2014
Skills
- Leadership
- Strategic and Financial Management
- Project and Business Management
- Human Resources Management
- Team & staff Management
- Performance Monitoring
- Business Relationship Development
- Contract Negotiation & Performance Tracking
- Operational Effectiveness
- Health and Safety Compliance
- Microsoft office suite proficiency
- Resilience under pressure
Certification
IOSH Managing safety course 2019
Affiliations
- Reading, Art and craft Swimming Photography
Languages
Spanish
Fluent
English
Fluent
Portuguese
Upper intermediate
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Area Manager for Savills Contracts
Principle Cleaning Services
10.2023 - Current
Operations Manager @ Lloyds' of London
Principle Cleaning Services
10.2018 - 09.2023
Administrator for Principle @ Google Buildings
Principle Cleaning
07.2016 - 09.2018
BBA - Business Management
Cumbria University
01.2011 - 05.2014
PA Site Manager
PearTree
01.2011 - 01.2015
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