Mary Jayamaha
Pooraka
Summary
Detail-oriented IT professional skilled in customer service administration and project management. Expertise in data analysis, business operations, and stakeholder support. Currently advancing technical skills in Power BI and Excel, with a focus on data reporting and continuous learning.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
KB Consulting Engineers
Adelaide
2023.02 - 2023.09
- Facilitated communication with clients and scheduled appointments, ensuring data accuracy in internal systems for effective service delivery.
- Executed data entry and record-keeping, maintaining accuracy in internal documentation for streamlined access.
- Improved documentation workflows, reducing processing time by 15% and improving team coordination and operational efficiency
- Coordinated internal meetings and maintained detailed records of project updates and follow-ups.
- Developed and delivered reports to clients, providing insights that supported informed decision-making.
- Developed dashboards that improved their reporting efficiency by 10%
Product Owner
Global Edulink TechWorks
Colombo
2018.10 - 2022.10
- Streamlined data workflows for Power BI dashboards and reports, enhancing system efficiency and reliability.
- Oversaw automation initiatives, guaranteeing that learner and course data workflows were efficient, reliable, and up to date.
- Aligned data visualization strategy with business aims and learner requirements to support decision-making.
- Acted as the bridge between the management and the technical developers, ensuring enhancements improved both user experience and operational efficiency of the learning portal.
- Created data visualization dashboards using Power BI and Tableau, increasing effectiveness for management and clients.
Project Support Officer
Media Gang Digital
Colombo
2017.08 - 2018.09
- Collaborated with stakeholders to translate business requirements into effective solutions, ensuring alignment of project and business goals.
- Supported Agile project management activities including requirement gathering, backlog updates, and progress reporting, enhancing project delivery timelines.
- Designed Power BI dashboards and Excel reports to track website performance, campaign outcomes, and customer engagement levels.
- Collected, cleaned, and analyzed datasets to produce a greater understanding, directly supporting marketing strategies and campaign improvements.
- Produced KPI and variance reports with actionable recommendations for performance optimization.
- Evaluated trend analyses to enhance client decision-making.
Education
IT Professional Year Program -
Performance Education
Adelaide2027-06
Master of Business Information Systems -
Torrens University
South Australia2025-01
Master of Strategic Marketing -
Cardiff Metropolitan University
Sri Lanka2019-01
Master of Business Administration -
Cardiff Metropolitan University, United Kingdom
Sri Lanka2016-01
Bachelor of Science (Hons) - Business Management
University of Wales Trinity Saint David, UK
Sri Lanka2014-01
Skills
- Power BI visualization
- SQL
- Python
- Snowflake
- Microsoft Office
- Figma interface design
- Data cleansing
- Dashboard Designing
- Visual data reporting
- Design Thinking
- Project Management (Jira)
- Atlassian Confluence
- Agile Methodology Frameworks
- Process optimization
- Requirements gathering
- Analytical reasoning
- Attention to detail
- Communication skills
- Presentation skills
- Time management
- Tableau dashboards
References
References available upon request.
Timeline
Administrative Assistant
KB Consulting Engineers
2023.02 - 2023.09
Product Owner
Global Edulink TechWorks
2018.10 - 2022.10
Project Support Officer
Media Gang Digital
2017.08 - 2018.09
IT Professional Year Program -
Performance Education
Master of Business Information Systems -
Torrens University
Master of Strategic Marketing -
Cardiff Metropolitan University
Master of Business Administration -
Cardiff Metropolitan University, United Kingdom
Bachelor of Science (Hons) - Business Management
University of Wales Trinity Saint David, UK