MARY-JANE MCLAUGHLIN
Lancaster
Summary
I am a proactive and hardworking individual with experience in fast-paced customer service roles at McDonald's, Haven, and major sports stadiums in Sydney, Australia. Currently in my final year of a BSc Natural Sciences degree at Lancaster University, I recently completed a study abroad year in Sydney, which strengthened my adaptability, independence, and cultural awareness. I have also volunteered in Fiji on a Youth Empowerment project and held leadership roles in rugby, experiences that developed my teamwork, communication, and organisational skills.
Overview
4
4
years of professional experience
Work History
Stadium Retail Food Service
Gema Group
Sydney
09.2024 - 07.2025
- Collaborated with team members to complete tasks quickly and effectively.
- Performed cashier duties such as taking orders and collecting payments.
- Followed health and safety guidelines to ensure food quality and sanitation.
Crew Member
McDonald's
Golborne
07.2021 - 07.2024
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Organized and restocked supplies in the kitchen and dining areas to support team productivity.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Activities Team and Lifeguard
Haven Lakeland
Flookburgh
07.2023 - 11.2023
- Interacting with holiday guests and owners in a range of settings (poolside, pool reception, booking points, lake activities, bar and restaurant).
- Dealing with complaints from guests and owners with clear communication and professionalism.
- Maintaining a clean, safe environment in pool and activity areas.
- Attending weekly/fortnightly lifeguard training.
Skills
- Customer service
- Time management
- Communication
- Teamwork
Other Achievements
- Peer mentor and maths mentor at school, 2018-2020
- Techmates online tech support, 2020–2021
- Tech engineers elective, 2020-2021
- Student and sports ambassadors at college, 2020-2022
- Nuffield research placement, 2021
- Twice 'Team member of the week' and once 'Team member of the month' at Haven, 2023
EDUCATION
St. John Rigby College, Wigan| A Levels | June 2022
Mathematics (A), Physics (D), Computer Science (A)
-
St. Edmund Arrowsmith Catholic High School, Wigan | GCSEs | June 2020
English Language (7), Mathematics (8), English Literature (8), Combined Science (8-8), French (8), Statistics (7), Religious Education (7), Computer Science (8), Geography (8)
References
References available upon request.
Timeline
Stadium Retail Food Service
Gema Group
09.2024 - 07.2025
Activities Team and Lifeguard
Haven Lakeland
07.2023 - 11.2023
Crew Member
McDonald's
07.2021 - 07.2024
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