Mary Ibiyemi
Summary
Dynamic and dedicated professional with extensive experience in customer service, retail, and youth leadership roles. Proven ability to handle high-volume customer interactions with professionalism and efficiency, demonstrated through roles at Teleperformance UK and Tesco Extra. Strong interpersonal skills and a positive attitude have been key in building rapport with diverse clientele, while adept problem-solving abilities ensure effective resolution of customer queries. Experience as a Youth Ambassador for Prince's Trust highlights a commitment to empowering young people, complemented by strong communication skills honed through media engagements. A team player with excellent organisational skills, consistently meeting objectives and deadlines across various roles. Career goal: to leverage extensive customer service expertise in a challenging role that fosters professional growth and development.
Overview
9
9
years of professional experience
Work history
Waitress
Cafe Mana
Cavan, Ireland
03.2016 - 03.2016
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Greeted guests in pleasant and courteous manner.
- Cleaned dishes with detergent, rinsing and sanitising chemicals in three-compartment sink.
- Checked on guests to ensure satisfaction with each food course and beverages.
Customer Service Representative
Teleperformance UK
03.2025 - 08.2025
- Handled high-volume telephone calls to address and resolve customer queries.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
Customer Assistant
Tesco Extra
11.2020 - 02.2025
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Processed refunds, exchanges and service requests for customers.
- Processed transactions efficiently, handling cash, credit cards, and gift vouchers with accuracy and attention to detail.
- Elevated customer shopping experience by greeting customers in warm, friendly manner within target timeframe.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Stayed current on policies, procedures and standards to offer optimal support.
- Handled high-volume telephone calls to address and resolve customer queries.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Applied conflict resolution skills to de-escalate tense situations, turning potential negative experiences into positive outcomes.
Young Persons Guarantee Youth Leadership Panel
Young Scot
01.2021 - 07.2023
- Collaborated with team members to achieve target results.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Engaged with members of the Scottish Government to discuss plans in which young people can gain experience and feel confident in entering the workforce.
Youth Ambassador
Prince's Trust
03.2021 - 05.2021
- Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
- Conducted radio and broadcast interviews for BBC to highlight challenges faced by young people entering the workforce.
Sub Editor
The Clyde Insider
01.2020 - 06.2020
- Collaborated on group assignments, coordinating tasks and contributing to high-quality submissions.
- Helped complete and lead assigned group projects, consistently meeting objectives and deadlines.
- Conducted research for college projects, analysing data and presenting findings to lecturers.
- Contributed articles to the college magazine, reporting on campus news and student life.
Takeaway Assistant
Figo's Peri Peri
Shawlands, Glasgow
10.2019 - 03.2020
- Answered questions about menu selections and made recommendations when requested.
- Used hot water, bar mops and sanitising or cleaning products to wipe down kitchen and food preparation areas.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Replenished salad bar items when dressings, toppings, lettuce and fruit were running low.
Cafe Assistant
Morrisons
East Kilbride, South Lanarkshire
04.2018 - 10.2019
- Maintained a positive environment for customers and staff with an enthusiastic can-do attitude.
- Maintained customer satisfaction by preparing dishes based on individual dietary requirements.
- Thoroughly cleaned and sanitised kitchen utensils, cookware, dishes, glasses, cutlery and serving dishes used in food preparation and serving.
- Maintained timely rubbish removal, mopping and sweeping of floors, maximising cleanliness.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Arts, BA - Sports Journalism/Journalism
University of the West of Scotland
Higher National Diploma - Practical Journalism
Glasgow Clyde College
Scottish Qualifications Certificate - English
South Lanarkshire College
GCSE - undefined
Loreto College
Scottish Qualifications Certificate - undefined
St Margaret Mary's
Skills
- Interpersonal skills
- Up-beat
- Outgoing
- Positive
- Excellent communication
- Team player
- Experience using shorthand
- Punctual time-keeping
- Attentive listener
- Professional telephone etiquette
- Cash handling
- IT
- Problem-solving
- Organisational
- Customer service
- Effective communication
- Customer engagement
- Time management
- Active listening
- Multitasking
- Basic computer knowledge
- Written and verbal communication skills
- Professionalism
- Patient attitude
- Relationship-building
- Microsoft Office
- Email management
- Telephone skills
- Administrative support
Timeline
Customer Service Representative
Teleperformance UK
03.2025 - 08.2025
Youth Ambassador
Prince's Trust
03.2021 - 05.2021
Young Persons Guarantee Youth Leadership Panel
Young Scot
01.2021 - 07.2023
Customer Assistant
Tesco Extra
11.2020 - 02.2025
Sub Editor
The Clyde Insider
01.2020 - 06.2020
Takeaway Assistant
Figo's Peri Peri
10.2019 - 03.2020
Cafe Assistant
Morrisons
04.2018 - 10.2019
Waitress
Cafe Mana
03.2016 - 03.2016
Higher National Diploma - Practical Journalism
Glasgow Clyde College
Scottish Qualifications Certificate - English
South Lanarkshire College
GCSE - undefined
Loreto College
Scottish Qualifications Certificate - undefined
St Margaret Mary's
Bachelor of Arts, BA - Sports Journalism/Journalism
University of the West of Scotland
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