Mary He

• Achieved an average of £1,330 in sales of fragrance items and a maximum of £2,350 in sales per day.
• Promoted 3+ new client sign-ups per shift for company loyalty building.
• Improved customer satisfaction with CRM, regularly followed up.
• Delivered excellent customer service by giving personalized advice to customers on fragrance choices based on their personality, mood, outfit, and wearing occasions.
• Assisted in inventory management to maintain optimal stock levels monthly.
• Processed payment transactions, maintaining accuracy and security to safeguard high-value sales.
• Improved customer satisfaction by managing relationships effectively.

• Served high over 200 guests every day in fast-paced service environments with exceptional customer care.
• Warmly greeted guests upon arrival, checking in tickets to create a welcoming atmosphere.
• Guided audience into their seats efficiently.
• Sold all (48 cups) ice cream at each interval of performance.

Participated in David Clulow men's wear at Selfridges.

• Established customer purchasing needs, offering personalized guidance on sunglasses based on their face size, and fitting style.
• Maximized sales opportunities by advising customers of future promotions and product launches.
• Maintained and cultivated a continuous and strong network of lucrative clients.
• Sold an average of 2,200 pounds per shift, won the top seller 3 times.

• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Updated product labelling and pricing to reflect discounts and offers.
• Fostered positive relationships with customers to enhance loyalty and retention.

• Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
• Carried dirty plates and silverware to kitchen, expediting dishwashing process.
• Especially responsible for serving English-speaking customers
• Run the social media of the bar and increase 10k+ followers.

• Took the advantage of bilingual to serve both Chinese and English speaking customers.
• Took beverages orders from guests and delivered drinks within reasonable time frames.
• Prepared beverages and cocktails according to mixing and presentation standards and recipes.
• Sliced, pitted fruit and prepare milk, tea for garnishing drinks.