Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Intern

Mary Hamilton

Rossendale,Lancashire

Summary

Reliable binding professional equipped with high attention to detail and strong time management skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

project worker

Sanctuary Supported Living
Manchester, Lancashire
01.2019 - Current
  • Enabled individuals to integrate into community by providing a variety of supporting duties, including attending benefit agency appointments.
  • Led a number of individuals with complex challenges, including homelessness, unemployment, drugs and alcohol misuse to live safe, fulfilling lives.
  • Improved wellbeing of individuals by planning and delivering fun and meaningful activities.
  • Optimised patient outcomes, using trauma-informed, holistic approaches tailored to individual needs.
  • Developed independent living skills by delivering personal, physical and emotional care.
  • Maintained service satisfaction levels by establishing strong, positive relationships with individuals and their families.
  • Completed comprehensive needs and risk assessments to identify and define short-term objectives.
  • Supported individuals in building social capital by re-engaging with education, training and positive activities.
  • Helped [Number] individuals to gain access to support by linking them with wider community resources.
  • Resolved tense and difficult situations with [Number]% positive outcome, using de-escalation techniques.
  • Ensured client confidence by promoting a service in which individuals felt safe, valued and supported.

agency worker

JSC recruitment
Bury, Borough of Bury
01.2018 - 01.2019
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Adopted person-centred approach in all aspects of care-giving.
  • Liaised with family members to organise activities and deliver updates on client progress.
  • Reported on patients' health and mobility progress, maintaining excellent continuity of care.
  • Promoted community engagement and sense of belonging.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Helped patients to take medication as prescribed by medical professionals.
  • Transported clients to appointments using hoists and mobility aids.
  • Worked collaboratively with other support workers to maintain holistic care for clients.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Administered medication to safeguard health and wellbeing.
  • Coordinated movement routines for patients according to individual physical requirements.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Developed and implemented cohesive care plans for patients according to individual needs.

Debt Management Adviser

Chris berry
Swinton, Manchester
01.2016 - 01.2018
  • Built positive relationships with lenders to achieve optimal client deals.
  • Progressed legal action for overdue accounts.
  • Informed customers of potential legal action and required remediation to avoid escalation.
  • Completed documentation for lines of credit and loans on behalf of customers.
  • Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
  • Reviewed and submitted applications to management with recommendations.
  • Prompted customers with overdue payments to avoid penalties.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Analysed financial statements to identify client viability and risk.

Carer Assistant

care connect
bury , Lancashire
01.2014 - 01.2016
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Ran errands, managed laundry and completed weekly grocery shopping to assist patient with needs.
  • Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Provided holistic care through support across leisure pursuits and creative activities.
  • Supported patient mobility needs and transported to appointments.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Cleaned and organised patients' living quarters.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Submitted reports to manager regarding status of client.
  • Monitored client health conditions and reported immediate issues to manager.

Care Assistant

complete choice care
Bury, Borough of Bury
01.2012 - 01.2014
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Monitored client health conditions and reported immediate issues to manager.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Submitted reports to manager regarding status of client.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.

Care Assistant

bank house
Bury, Lancashire
01.2011 - 01.2014
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Monitored client health conditions and reported immediate issues to manager.
  • Organised activities and exercises to promote physical and mental well-being.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Submitted reports to manager regarding status of client.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.

Education

NVQ Level 3 - hair and beauty

bury college
bury
09.2009 - 01.2011

Skills

  • Complex support plans
  • Safeguarding principles
  • Needs and risk assessments
  • Community resources knowledge
  • Outreach support
  • Welfare benefits knowledge
  • De-escalation techniques
  • Promotions planning skills
  • Campaign development experience
  • Copywriting abilities
  • Market research expertise
  • Professional telephone demeanour
  • Complaint resolution

Languages

English
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

project worker

Sanctuary Supported Living
01.2019 - Current

agency worker

JSC recruitment
01.2018 - 01.2019

Debt Management Adviser

Chris berry
01.2016 - 01.2018

Carer Assistant

care connect
01.2014 - 01.2016

Care Assistant

complete choice care
01.2012 - 01.2014

Care Assistant

bank house
01.2011 - 01.2014

NVQ Level 3 - hair and beauty

bury college
09.2009 - 01.2011

Similar Profiles

Create profile
Mary Hamilton