Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mary Graham

Whitby,England

Summary

Dedicated and experienced professional with a strong background in customer service, known for being positive and approachable. Demonstrates exceptional patience under pressure and remains calm under stress. Proficient in order taking, cash handling, payment processing, table set up, resetting, and service. Skilled in food preparation and adept at operating restaurant software. Committed to delivering high-quality service and enhancing customer satisfaction.

Overview

44
44
years of professional experience

Work History

Tearoom Assistant

Elizabeth Botham & Sons
Whitby, North Yorkshire
04.2018 - 11.2024
  • Enhanced customer service by promptly taking orders and delivering food.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Collaborated with team to provide efficient service during peak hours.
  • Streamlined order placements with clear communication to kitchen staff.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Assisted in food preparation, ensuring prompt service during busy times.
  • Enhanced dining experience through friendly interaction with customers.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Managed cash register efficiently, ensuring accurate billing process for customers.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Prepared tables for guests and reset tables between customers.
  • Accurately took orders, making menu recommendations as appropriate.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Restaurant waitress

Miners Arms
Milltown, Derbyshire
04.2016 - 04.2018
  • Delivered impeccable customer service by attentively listening to diner's needs.
  • Maintained a clean dining area for an inviting atmosphere.
  • Multitasked effectively under pressure, ensuring smooth restaurant operations.
  • Built rapport with customers through friendly and engaging conversation.
  • Managed table settings efficiently, enhancing restaurant presentation.
  • Collaborated closely with kitchen staff for prompt food order delivery.
  • Organised table reservations accurately preventing double booking mishaps.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

Civil servant

Dept for Work and Pensions
East Midlands
11.1980 - 06.2015
  • Streamlined administrative processes with the introduction of efficient digital systems.
  • Orchestrated strategic plans to enhance department's productivity.
  • Fostered positive relationships with stakeholders through effective negotiation and diplomacy skills.
  • Drafted detailed reports for senior government officials' review.
  • Facilitated staff training programmes, enhancing overall performance levels.
  • Led multi-disciplinary team projects; drove successful completion of objectives.
  • Maintained comprehensive records for departmental accountability.
  • Handled enquiries promptly and efficiently from members of public, other civil servants and organisations either by phone, in person or through writing.

Education

GCSEs -

Tupton Hall School
Derbyshire

Skills


  • Customer Service
  • Positive and approachable
  • Patience under pressure
  • Calm under stress
  • Order taking
  • Cash handling
  • Payment Processing
  • Table set up
  • Table resetting
  • Table service
  • Food preparation
  • Restaurant software operation

Affiliations

  • Since moving to Whitby I relish getting out and about, walking the coastal routes.
  • I love to travel when I can visiting new countries, experiencing different cultures and cuisines
  • I have a passion for live theatre especially musical theatre, travelling across the country to see new productions

Timeline

Tearoom Assistant

Elizabeth Botham & Sons
04.2018 - 11.2024

Restaurant waitress

Miners Arms
04.2016 - 04.2018

Civil servant

Dept for Work and Pensions
11.1980 - 06.2015

GCSEs -

Tupton Hall School

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Mary Graham