Summary
Overview
Work History
Education
Skills
Timeline
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MARY EMMANUEL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Factory Analyst

Gousto
08.2023 - Current
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.

Patient Administrator

LAUTECH Teaching Hospital
09.2020 - 10.2022
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Assessed clients and developed plans to meet needs.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Collaborated with store manager to maintain daily operations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.

Administrative Support Officer

Slot System Limited
03.2018 - 02.2020
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Completed daily logs for management review.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Education

Bachelor of Science - Food Sciences And Technology

Ladoke Akintola University of Technology
Nigeria
06.2021

Skills

  • Microsoft office
  • Attention to detail
  • Complex Problem-solving
  • Project management
  • Team collaboration and leadership
  • Compliance analysis
  • MS Excel
  • Time series analysis
  • Critical thinking
  • Database management
  • Inventory management
  • Troubleshooting skills
  • Schedule management
  • Task prioritization
  • Healthcare regulations
  • Appointment scheduling
  • Strong organization
  • Clinical operations
  • Care delivery
  • Customer service
  • Document management
  • File organization
  • Scheduling appointments
  • Office administration
  • Payroll and benefits administration
  • Office record management
  • Spreadsheet creation
  • Patient flow management
  • Project planning

Timeline

Factory Analyst

Gousto
08.2023 - Current

Patient Administrator

LAUTECH Teaching Hospital
09.2020 - 10.2022

Administrative Support Officer

Slot System Limited
03.2018 - 02.2020

Bachelor of Science - Food Sciences And Technology

Ladoke Akintola University of Technology

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MARY EMMANUEL