MARY EMANYO
MIDDLESBROUGH
Summary
Mary is a motivated and results-driven data analyst with a proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency, driving business effectiveness through recommendations based on data findings.
Overview
4
4
years of professional experience
Work History
Data Consultant
10Alytics
03.2023 - Current
- Conducted data analysis using Excel, PowerBI, and Tableau to identify trends, patterns, and anomalies
- Developed and maintained interactive dashboards and reports for stakeholders
- Collaborated with cross-functional teams to provide data-driven insights for decision-making
- Conducted ad-hoc data requests and presented findings to non-technical audiences
- Assisted in data cleaning, data transformation, and data modeling processes
- Team Lead Service Management/Applications Support | Central Securities Clearing System
- Uncovered insights, trends, and patterns from large amounts of data using cutting-edge tools and techniques.
- Designed rich and engaging data visualizations to share key insights.
Head, Service Management
Central Securities Clearing System
Lagos
03.2020 - 05.2022
- Acts as a single point of contact for phone calls, emails, and all issues/requests logged via the service desk from staff regarding IT issues and queries
- Configured the Jira service desk for Central Securities Clearing System
- First and second-line support - troubleshooting IT-related problems from in-house software to hardware, such as Laptops, and PCs
- Also, core applications are used in the company
- Act as an escalation point for all incidents and requests
- Develop phone & email ticket escalation processes to ensure free-flowing escalation and information within the organization
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
Education
Msc - Artificial Intelligence and Data Analytics
Teesside University
Middlesbrough 04.2001 -
Bsc - Computer Science
Babcock University
Skills
- Power BI
- Excel proficiency
- Agile framework understanding
- Presentation and communication expertise
- Tableau
- Data Cleaning
- Data Visualization
- Problem-Solving
- Communication
Languages
English
Fluent
Timeline
Data Consultant
10Alytics
03.2023 - Current
Head, Service Management
Central Securities Clearing System
03.2020 - 05.2022
Msc - Artificial Intelligence and Data Analytics
Teesside University
04.2001 -
Bsc - Computer Science
Babcock University
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