Summary
Overview
Work History
Education
Skills
References
Timeline
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Mary Donnachie

Airdrie,North Lanarkshi

Summary

Knowledgeable and professional Receptionist Brings 20 years of experience managing fast-paced, front desk operations whilst providing administrative support to various departments on site. Including Operations, Customer Care & Transport. Strong communication skills. Outgoing and friendly delivering excellent customer service and administration. Focused and dependable with outstanding client communication.

Overview

24
24
years of professional experience

Work History

Receptionist/Administration

Iron Mountain
Livingston, West Lothian
03.2005 - 03.2025
  • Maintained accurate logs of visitor entries for security purposes.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained an organised reception area for a professional business environment.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Upheld confidentiality with sensitive information handling procedures.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Acted as first point of contact for wide range of personnel.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Embodied company values through friendly and reliable customer service.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Admitted guests into buildings to control site access.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Oversaw office supply orders and replenished stock for staff use.
  • Monitored building security, updated logs and issued visitor badges.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.

Wren Writer

The Royal Navy
Plymouth
10.2000 - 02.2023

Running approx 140 pay accounts for Dept of Engineering.


Completed NVQ Level 2 in Administration ( Due to high standard of completion HMS Raleigh used it as their model NVQ.

Deputy Class Leader

Block Leader

Education

NVQ Level 2 - Administration

The Royal Navy
Plymouth
08.2002

SVQ Level 1 - Secretarial Studies

St Margaret’s High School
Airdrie
09.1985

GCSEs - Spanish

St Margaret’s High School
Airdrie
09.1985

GCSEs - Arithmetic

St Margaret’s High School
Airdrie
09.1985

GCSEs - English

St Margaret’s High School
Airdrie
09.1985

Skills

  • Discretion and confidentiality
  • Reliable punctuality
  • Good judgement
  • Attention to Detail
  • Multitasking ability
  • Office admin
  • Professional and smart presentation
  • Organisational efficiency
  • Positive outlook
  • Security awareness
  • Professional attitude

References

References available upon request.

Timeline

Receptionist/Administration

Iron Mountain
03.2005 - 03.2025

Wren Writer

The Royal Navy
10.2000 - 02.2023

NVQ Level 2 - Administration

The Royal Navy

SVQ Level 1 - Secretarial Studies

St Margaret’s High School

GCSEs - Spanish

St Margaret’s High School

GCSEs - Arithmetic

St Margaret’s High School

GCSEs - English

St Margaret’s High School
Mary Donnachie