Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

MARY DENT

London,United Kingdom

Summary

Highly skilled professional with expertise in efficient time management, Microsoft Office suite mastery, and data analysis capabilities. Demonstrates strong ethical practice awareness and adherence to ethical standards, complemented by financial product knowledge and decision-making aptitude. Possesses advanced tertiary-level writing and research abilities alongside operational team experience, contributing to effective collaboration and strategic outcomes. Committed to leveraging these competencies to drive organisational success while maintaining the highest professional standards.

Overview

9
9
years of professional experience
2022
2022
years of post-secondary education

Work history

Senior Resourcing Advisor

Ministry of Education
Wellington, New Zealand
04.2023 - 03.2025
  • Coordinated onboarding and training sessions for advisors in the Delivery team, ensuring effective staffing and funding provision to all schools.
  • Developed calculators and reporting tools using Excel expertise to improve documentation support.
    Utilised knowledge of pivot tables, VLOOKUP, and mail merges for enhanced functionality.
  • Manage interactions between manager and advisors, driving team effectiveness while ensuring adherence to employment laws through effective record-keeping and conflict resolution.
  • Oversaw operational team, guaranteeing all deadlines and KPIs were fulfilled.
  • Support manager and group manager of department through participation in high-level meetings and recording meeting minutes.
  • I have helped to build new systems and processes to implement across the team.
  • Engage directly with Principals during escalations to establish clear pathways forward and address any financial recovery needs.
  • Calculate and deliver Operational funding and staffing to all schools.
  • Boosted client satisfaction by providing clear and concise financial advice.

Resourcing Advisor

Ministry of Education
Wellington, New Zealand
07.2022 - 04.2023
  • Employed application-based processes to evaluate eligibility of all schools' staffing and funding requirements.
  • Utilised Microsoft Excel to facilitate calculations and resolve queries from principals.
  • Engage directly with principals in a personal, professional manner to ensure all needs are met for optimal school support.
  • Participate in operational team ensuring adherence to all deadlines and KPIs.

Customer Experience Specialist

Xero
Wellington, New Zealand
09.2021 - 07.2022
  • I assist clients with their billing queries, navigating the accounting software to best suit their small business needs.
  • I work closely with accountants, working with them through invoicing and understanding the billing systems.
  • Showcase proficiency in structuring invoices and generating correct credit notes when required
  • Collaborated within multiple teams as one of two Wellington delight agents focused on enhancing client experiences through tailored gift packages.

Duty Manager

Best Ugly Bagels
Te Aro, New Zealand
02.2019 - 09.2021
  • Assist customers and manage monetary transactions daily, alongside overseeing queue operations and preparing coffee beverages.
  • Cultivated positive energy, fostering a vibrant and enjoyable environment for customers.
  • As a duty manager I handle the ordering of the business, serve as a team leader by assigning tasks to other staff members and organizing breaks.
  • As duty manager it is also my responsibility to ensure all my staff are feeling good about the job they are doing, as well as helping them improve on aspects that need some work.
  • Respond to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • I initiate plans to improve customer relations, quality standards and service efficiency.

Cafe Assistant

Cafe at Westermans
Mahora, New Zealand
08.2016 - 02.2019
  • At this cafe I experienced basic cafe work, which involved a lot of dishes, clearing tables and clean ups.
  • Served customers on a daily basis, through friendly interactions and demonstrated a high level of customer service.

Education

Bachelor of Arts - Education, History and Classical Studies

Victoria University
Wellington, WGN

Skills

  • Efficient time management
  • Microsoft office suite mastery
  • Data analysis capabilities
  • Ethical practice awareness
  • Financial product knowledge
  • Ethical standards adherence
  • Decision-Making aptitude
  • Tertiary level writing and research ability
  • Operational team experience

Affiliations

  • Sewing and Crafting
  • Music
  • Ethical Fashion

References

  • Bridgette Hickey

Manager

Manager, Operational Resourcing and Funding

Email: Bridgette.Hickey2@education.govt.nz

  • Bridget Curtis

Manager

Manager, Operational Staffing and Funding

Email: Bridget.curtis@education.govt.nz

  • Brian Dyke

Team Leader

Wellington Team Leader Wellington Xero office

Email: brian.dyke@msd.govt.nz

Timeline

Senior Resourcing Advisor

Ministry of Education
04.2023 - 03.2025

Resourcing Advisor

Ministry of Education
07.2022 - 04.2023

Customer Experience Specialist

Xero
09.2021 - 07.2022

Duty Manager

Best Ugly Bagels
02.2019 - 09.2021

Cafe Assistant

Cafe at Westermans
08.2016 - 02.2019

Bachelor of Arts - Education, History and Classical Studies

Victoria University

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MARY DENT