Mary CROUCH
Huntingdon,Huntingdonshire
Summary
Driven nursing professional with 4 years of experience in emergency, acute and diverse care environments. Talented at conducting patient assessments, developing individualised care plans and implementing prescribed orders. Successful at delivering high-quality patient care to advance recovery goals and improve overall health. Compassionate and with strong clinical knowledge and exceptional communication skills. Proficient in patient care and teamwork, ensuring seamless coordination and support in healthcare settings. Committed to delivering high-quality care and improving patient outcomes through dedicated service. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented with clear verbal and written communication skills and sound clinical judgement. Enhanced adaptability and knowledge through evidence-based care. A great believer in professional development to drive continuous change in health care.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Registered nurse
North West Anglia NHS Foundatio Trustn
Huntingdon, Cambridgeshire
11.2023 - Current
- Liaise with the multidisciplinary team to improve patient outcomes.
- Palliative link role nurse and Amber Care Champion
- Manage wound dressing changes and promote healing.
- Respond quickly to emergencies, safeguarding patient well-being.
- Educate patients on disease management and facilitate self-care.
- Administer medication for symptom management.
- Monitoring patient vitals and necessary signs.
- Respond to emergencies quickly within appropriate procedures.
- Work closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Assessing, planning and implementing treatments with precision and care, prioritising patient wellbeing.
- Delivering consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Quickly responding to medical emergencies, working calmly and professionally under pressure.
- Testing glucose and administering injections.
- Assisting doctors and other nursing staff.
- Delivering life support with updated first aid and CPR training.
- Overseeing patient admission and discharge processes.
- Evaluating patient care needs, prioritising treatment and maintaining patient flow.
- Administering medication in line with stringent drug regulations.
- Dispensing medications and administering pharmacological and non-pharmacological interventions via IVs, subcutaneous and intramuscular injections, as well as orally or rectally.
- Venipuncture, cannulation and catheterisation
- Strong assessment skills to determine the necessary
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and intramuscularly via injection while overseeing pain management plans.
- Performing all tasks with a patient-centred focus while seeking opportunities for improvement of processes and treatments.
- Established positive rapport with patients and families through active listening and compassionate care
- Safely operated hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
- Implemented individualised care plans and tailored interventions to unique patient situations and expectations.
Nursing associate
North West Anglia NHS Foundation Trust
Huntingdo, Cambridgeshire
11.2020 - 05.2022
- Improved patient care by maintaining comprehensive records of treatment and progress.
- Developed individualised care plans which improved quality of life for chronic illness sufferers.
- Recorded vital signs regularly, aiding physicians in monitoring patient health status accurately.
- Handled medical emergencies skillfully resulting in saved lives on numerous occasions.
- Collaborated with multidisciplinary teams for holistic patient management.
- Administered medication as prescribed by doctors, ensuring proper recovery of patients.
- Maintained a clean and safe environment for all patients, contributing to overall well-being.
- Promoted healing and disease prevention by educating patients on healthy lifestyle choices.
- Managed a caseload of patients, ensuring effective coordination of care plans.
- Enhanced team collaboration for improved patient outcomes via regular communication with healthcare professionals.
- Coordinated discharge planning processes, enabling successful home-based recoveries after hospitalisation.
- Participated in ward rounds with doctors providing essential updates about patient conditions.
- Provided compassionate care to elderly patients, leading to an increase in their comfort levels.
- Recorded vital signs and other metrics to inform the care team of ongoing progress.
- Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
- Supported bedridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Updated families regularly on patient progress and treatment plan changes.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Health care assistant
North West Anglia NHS Foundation Trust
Hinchingbrooke Hospital, Huntingdon, Cambridgeshir, Cambridgeshire
08.2017 - 01.2019
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Provided basic health education to patients for proper self-care post discharge.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Safely escorted patients during medical appointments and hospital visits.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Actively developed professional healthcare competencies through regular training.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Positioned, lifted and transported patients with limited mobility.
Guest Relations
EMAAR
Dubai, Dubai
07.2010 - 02.2015
- Corresponded promptly to online queries, improving guest relations.
- Managed the guest relations team to verify compliance with standards and operating procedures.
- Assisted guests in need, resulting in improved guest relations.
- Improved guest relations by addressing complaints with prompt and effective solutions.
- Promoted positive guest relations through prompt resolution of any issues or complaints.
- Improved guest relations with proactive communication and problem-solving skills.
- Managed VIP guest relations effectively, guaranteeing high levels of customer satisfaction.
- Attended training sessions to improve skills in guest relations.
- Led conflict resolution workshops, resulting in improved interpersonal relationships among staff members.
- Fostered strong professional relationships and maximised business networking opportunities.
- Managed relationships with external stakeholders to secure a diverse range of materials.
- Managed supplier relationships, ensuring timely product availability.
- Ensured an impeccable first impression, greeting every guest with a smile and positive attitude.
- Strengthened guest relations via personalised service offerings, fostering loyalty and repeat visits.
- Trained new members in the guest relations team, helping them understand job responsibilities better.
Front of office officer
Nairobi Safari club Hotel
Nairobi, Nairobi
05.2008 - 05.2010
- Handled sensitive information with discretion and professionalism.
- Worked diligently under pressure whilst preserving high-quality output.
- Managed conflict resolution for maintaining peace in the facility.
- Provided customer service to improve overall visitor experience.
- Responded promptly and effectively to emergencies using established protocols.
- Conducted risk assessments to ensure public safety.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Wrote detailed reports, aiding in case documentation.
- Recruited and oriented new members to organisational policies and rules.
- Prepared notices, plans and charts to support presentations.
Education
Bachelor of Science - Nursing Midwifery
Anglia Ruskin University
Cambridge 11.2023
Diploma of Higher Education - Nursing Associate
Anglia Ruskin University
Peterborough 11.2020
Diploma - Hotel management
Zetech College
Nairobi Kenya 03.2007 - 04.2008
Certificate - Front Office Services
Kiambu Institute of Business Studies
Kiambu Kenya 01.2004 - 09.2004
C+ - KCSE (Kenya certificate of Secondary Education)
Kambui Girls High School
Kiambu Kenya 01.1994 - 11.1998
Skills
- Emergency room competence
- Intravenous therapy
- Technical equipment operation
- Patient-Focused listening
- Advanced CPR trained
- Adapting to changing situations
- Professional conduct upholding
- Time management expertise
- Geriatric care knowledge
- Prioritising patient needs
- Palliative care knowledge
- Coaching new staff members
- Wound dressing proficiency
- Palliative approach to care
- Advanced life support
- Care planning proficiency
- Patient care
- Dementia care
- Medication Administration
- Care planning
- Catheterisation
- Patient monitoring
- Discharge procedures
Timeline
Registered nurse
North West Anglia NHS Foundatio Trustn
11.2023 - Current
Nursing associate
North West Anglia NHS Foundation Trust
11.2020 - 05.2022
Health care assistant
North West Anglia NHS Foundation Trust
08.2017 - 01.2019
Guest Relations
EMAAR
07.2010 - 02.2015
Front of office officer
Nairobi Safari club Hotel
05.2008 - 05.2010
Diploma - Hotel management
Zetech College
03.2007 - 04.2008
Certificate - Front Office Services
Kiambu Institute of Business Studies
01.2004 - 09.2004
C+ - KCSE (Kenya certificate of Secondary Education)
Kambui Girls High School
01.1994 - 11.1998
Bachelor of Science - Nursing Midwifery
Anglia Ruskin University
Diploma of Higher Education - Nursing Associate
Anglia Ruskin University
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