MARY CHIDERA NZEKWE
Abuja
Summary
Dedicated and detail-oriented customer service professional with over a year of experience providing exceptional support through phone, email, and chat. Skilled in resolving customer inquiries, maintaining accurate records, and achieving customer satisfaction targets. Seeking to leverage my expertise in client relations and transaction management for a Teller or Customer Service Representative role in the banking sector.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sylvaster Residences
Abuja
04.2025 - Current
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
Company Supervisor
De Gilead Medical Ltd.
Abuja
01.2024 - 03.2025
- Supervise daily operations across departments, ensuring timely delivery of medical and administrative services.
- Coordinate a team of 25+ staff, overseeing performance appraisals, attendance, and professional conduct.
- Monitor inventory and procurement processes to reduce waste and ensure consistent supply of medical consumables.
- Collaborate with management to develop and enforce company policies, safety protocols, and operational standards.
- Prepare periodic reports on staff performance, patient satisfaction, and operational efficiency for senior management.
- Implemented a new shift scheduling system that improved staff efficiency by 18%.
Customer Service Representative
Affordable Rent To Own
07.2023 - 01.2024
- Delivered exceptional customer service via phone, email, and chat, consistently achieving a 95% customer rating.
- Resolved client inquiries and complaints efficiently to maintain high service standards.
- Identified and escalated complex issues, ensuring timely resolution. Provided comprehensive product knowledge through ongoing training and research.
- Maintained accurate customer records while ensuring data security.
- Fostered a positive team environment through collaboration and support.
- Adhering to hygiene standards: I also maintain high standards of personal hygiene and follow proper sanitation practices to ensure food safety and prevent the spread of germs or illnesses.
- Remote, USA
Laboratory Assistant
SON (NYSC)
Lagos, LA
06.2022 - 07.2023
- Audited internal data and processes to find and manage initiatives, improving business performance.
- Provided technical support and services for scientists and engineers working in agriculture, environmental science, and resource management.
- Maintained detailed logs of experiments and relevant data and updated databases with latest information.
- Aided with cardiac panels testing using MPA machinery on serum medium.
- Analyzed experimental data and interpreted results to draft reports of findings.
- Maintained clean and organized work area with adequate supplies and reagents.
- Lagos, LA
Assistant Manager
Confident foods limited
Kaduna
06.2019 - 06.2022
- Utilized company reports to analyze sales, gross profit, and inventory activity.
- Read and analyzed incoming memos, submissions, and reports to determine significance and plan distribution.
- Assisted with revenue and profitability improvements, advertising, sales, and human resources initiatives.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated daily tasks to team members to improve group productivity. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Kaduna
Education
NYSC -
Standards Organization of Nigeria (SON)
Lagos, Nigeria01-2023
Bachelor of Science - Biochemistry
Madonna University
Rivers State, Nigeria01-2021
Skills
- Strong Communication and Interpersonal Skills
- Customer Relationship Management
- Cash Handling and Transaction Processing
- Problem Solving and Issue Resolution
- Accurate Record Keeping and Data Security
- Client and Stakeholder Relation
- Reporting & Documentation
- Proficiency in Using Customer Support Software
- Proficiency in Microsoft Office Tools (Word, Excel, Outlook)
- Detail Oriented with Excellent Organizational Skills
- Staff Supervision & Training
- Budget & Resource Allocation
Custom Section
Frequent speaker at related conferences and events, focusing on creatives and ethics. Delivered guest lectures at local universities.
References
- Dr. (Mrs.) Grace A. Onyekwere, Medical Director, De Gilead Medical Ltd., 08021723611
- Mr. Max Uzokwe, IT Specialist, Affordable Rent To Own, 08134707912
- Mr. Augustine Nosike, Director, Confident Food and Plastic Limited, 08023039440
Hobbies and Interests
- AI Ethics
- Language Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sylvaster Residences
04.2025 - Current
Company Supervisor
De Gilead Medical Ltd.
01.2024 - 03.2025
Customer Service Representative
Affordable Rent To Own
07.2023 - 01.2024
Laboratory Assistant
SON (NYSC)
06.2022 - 07.2023
Assistant Manager
Confident foods limited
06.2019 - 06.2022
NYSC -
Standards Organization of Nigeria (SON)
Bachelor of Science - Biochemistry
Madonna University