Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Mary Addai

South London,Greater London

Summary

Organised and dependable care and support worker with a year experince focused on providing care and support in diverse settings. Capable of delivering person-centered care and support, with unique skills in managing challenging behaviors and promoting dignity and independence. Confident in forging strong relationships with service users and multidisciplinary teams, ensuring quality care outcomes . With extensive knowledge of cleaning products and a strong proficiency in hoovering. Demonstrates exceptional emotional support, effective communication skills, and active listening abilities. Adept at creative thinking, decision-making, and multitasking, ensuring high-quality performance in all tasks. Known for integrity, accountability, and self-awareness. Possesses excellent verbal and written communication skills along with documentation expertise. Committed to collaborative efforts and continuous improvement in all professional endeavors. Energetic Receptionists committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Cleaner

Tower Service
London
11.2023 - 01.2025
  • Restocked, refreshed and sanitised bathroom facilities.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Emptied and cleaned trash cans following procedures.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Utilised eco-friendly products to maintain a safe, chemical-free environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Care and support worker

Immediate Medical Solution Assistant
London, United Kingdom
01.2023 - 01.2025
  • Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Helped maintain patient records accurately to ensure seamless continuation of care plan.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
  • Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Collaborated with external support providers to maintain good care continuity.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Encouraged family involvement in care plans, creating a supportive atmosphere for the patient.

Receptionist

Ridge Condos
Kumasi, Ghana
10.2022 - 10.2023
  • Managed over 30 phone calls per day, resulting in effective communication flow within the company.
  • Upheld confidentiality with sensitive information handling procedures.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Maintained an organised reception area for a professional business environment.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Education

Junior High School -

St Anthony R/C school
Kumasi, Ghana
04.2017 - 04.2019

Senior High School -

St .Monicas
Mampong, Ghana
06.2019 - 06.2022

Skills


  • Knowledge of cleaning products
  • Emotional support
  • Effective communication skills
  • Verbal communication skills
  • Written communication skills
  • Active listening skills
  • Creative thinking skills
  • Decision-making skills
  • Collaborations skills
  • Integrity
  • Accountability
  • Self-awareness
  • Multitasking
  • Hoovering proficiency
  • Documentation expertise

Affiliations

  • listening to music
  • Braiding hair

Certification

West African examination council Certificate.

Languages

English
Fluent

References

References available upon request.

Timeline

Cleaner

Tower Service
11.2023 - 01.2025

Care and support worker

Immediate Medical Solution Assistant
01.2023 - 01.2025

Receptionist

Ridge Condos
10.2022 - 10.2023

Senior High School -

St .Monicas
06.2019 - 06.2022

Junior High School -

St Anthony R/C school
04.2017 - 04.2019

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Mary Addai