Summary
Overview
Work history
Education
Languages
Timeline
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Marwin Mendonca

Mumbai

Summary

Highly motivated and dynamic aviation professional with an MBA in International Business and Supply Chain Management from Mumbai University. Holds a DGCA-approved Dangerous Goods Acceptance Licence and certified in CAT 6 and CAT 8 handling protocols by MIAL. Demonstrates strong expertise in cargo documentation, load control, and Emirates aviation procedures, backed by training from Emirates Aviation College. Certified Lead Auditor (CQI/IRCA – Bureau Veritas) with sound knowledge of customs import processes and INCOTERMS. Recognized for leadership qualities and adept at handling customers with special needs, combining technical proficiency with exceptional organizational and interpersonal skills. Known for a confident, sincere approach to challenges, thriving under pressure both independently and in team settings, with a strong commitment to continuous learning and operational excellence.

Overview

21
21
years of professional experience
15
15
years of post-secondary education

Work history

Cargo Safety Lead

CSMIA Crago
Mumbai
02.2022 - Current
  • Led implementation of cargo safety protocols across airside and terminal zones
  • Conducted risk assessments and hazard analysis for cargo operations
  • Ensured compliance with ICAO, DGCA, and IATA safety regulations
  • Oversaw handling of dangerous goods (DGR) and monitored staff certifications
  • Coordinated emergency response drills and incident investigations
  • Audited cargo handling procedures to maintain zero-incident benchmarks
  • Collaborated with customs, airlines, and ground handlers on safety standards
  • Trained personnel on cargo safety, PPE usage, and SOP adherence
  • Monitored cold chain logistics for temperature-sensitive cargo safety
  • Reported safety metrics and corrective actions to airport safety board

Facility Manager

CSMIA Cargo
Mumbai
12.2018 - 01.2022
  • Directed daily operations of cargo terminal facilities across airside and landside zones
  • Ensured full compliance with DGCA, ICAO, and MIAL safety and regulatory standards
  • Oversaw maintenance of Ground Support Equipment (GSE) and infrastructure assets
  • Managed HVAC, electrical, and fire safety systems within cargo handling areas
  • Coordinated cold chain logistics for pharma and perishable cargo zones
  • Supervised DGR protocols and hazardous material handling procedures
  • Led vendor management and service contracts for facility upkeep
  • Implemented energy-efficient upgrades and preventive maintenance schedules
  • Administered Cargo Management System (CMS) and AMAX platform workflows
  • Collaborated with customs, airlines, and logistics teams for seamless cargo movement

Assistant Manager

CSMIA Assistant Manager Cargo
Mumbai
09.2008 - 12.2018
  • Delivered integrated cargo solutions for cold chain and general cargo services.
  • Managed human resources at CSMIA Air Cargo Terminal, streamlining operations.
  • Monitored daily cargo flow to optimise warehouse activities and aircraft connectivity.
  • Engaged with stakeholders and customer airlines to improve cargo handling outcomes.
  • Achieved on-time performance in accordance with organisational guidelines.
  • Directed comprehensive operations for 45 airlines, reinforcing Mumbai’s role as a major cargo hub.
  • Allocated resources strategically to ensure adequate staffing levels.
    Informed management of staff performance metrics for ongoing evaluation.
  • Facilitated smooth operations by adhering to strict cargo handling procedures.

Cargo assistant

DNATA Dubai U.A.E.
Dubai
11.2006 - 09.2008
  • An International Exposure with over 200+ Airlines schedule and Non-Schedule, Build Up and Warehousing
  • Monitor the progress and provide advice on freight buildup and aircraft loading activities.
  • Supervision of staffs and allocation of job responsibility accordingly responsible individuals.

Senior Process Associate (Team Leader)

TATA CONSULTANCY SERVICES (DHL)
Mumbai
03.2005 - 09.2006
  • Managed a team of over 20 members to achieve targets within specified timelines.
  • Validated import shipments in compliance with UK Customs requirements.
  • Oversaw key accounts for prime customers of DHL.
  • Resolved problems and addressed queries efficiently.

Cashier Cum Receptionist

Hotel Kumaria Presidency
Mumbai
09.2004 - 02.2005
  • Efficiently processed phone orders from guests while managing cashier duties at three outlets.
  • Prepared service trays for team members to facilitate quick service.
  • Took charge of shift operations in the absence of the Captain.
  • Executed requisition processes for Food and Beverage Department supplies.

Education

Master of Business Administration - International Business/ Supply Chain Management Operations

Mumbai University
Mumbai
04.2001 - 06.2013

B.Com - Commerce

Kuvempu University
Karnataka
04.2001 - 03.2004

Languages

English
Fluent
Hindi
Fluent
Marathi
Fluent

Timeline

Cargo Safety Lead

CSMIA Crago
02.2022 - Current

Facility Manager

CSMIA Cargo
12.2018 - 01.2022

Assistant Manager

CSMIA Assistant Manager Cargo
09.2008 - 12.2018

Cargo assistant

DNATA Dubai U.A.E.
11.2006 - 09.2008

Senior Process Associate (Team Leader)

TATA CONSULTANCY SERVICES (DHL)
03.2005 - 09.2006

Cashier Cum Receptionist

Hotel Kumaria Presidency
09.2004 - 02.2005

Master of Business Administration - International Business/ Supply Chain Management Operations

Mumbai University
04.2001 - 06.2013

B.Com - Commerce

Kuvempu University
04.2001 - 03.2004

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Marwin Mendonca