Marvin Macaba Lisboa Teixeira
London,United Kingdom
Summary
A dedicated professional with exceptional communication and problem-solving skills, adept at handling calls and maintaining composure under pressure. Demonstrates a strong commitment to achieving goals and providing friendly customer service, fostering positive customer relations. Known for a professional attitude and the ability to learn quickly, with a focus on delivering results in every task undertaken.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Receptionist
PREMIER INN HOTEL
London
11.2022 - 04.2025
- Greet guests warmly and provide a welcoming atmosphere
- Check guests in and out efficiently, ensuring all necessary information is collected
- Assign rooms based on availability and guest preferences
- Provide room keys and explain hotel policies, amenities, and services
- Take phone calls, emails, and online bookings
- Modify or cancel reservations as needed
- Provide information about room rates, promotions, and local attractions
- Address guest complaints or special requests professionally and efficiently
- Coordinate with housekeeping and maintenance to resolve room issues
- Maintain accurate records of transactions and billing information, recommending local restaurants
- Process payments, including cash, credit cards, and hotel loyalty programmes
- Handle invoices, receipts, and refunds when necessary
- Maintain accurate records of transactions and billing information
- Maintain guest records and update the hotel database
- Prepare reports for management regarding occupancy and revenue
- Coordinate with other hotel departments, such as housekeeping and security
- Inform staff about special requests
- Work closely with managers to improve guest experiences
Barista
STARBUCKS COFFEE
11.2021 - 07.2022
- Greet customers warmly and create a welcoming atmosphere
- Take orders and provide recommendations based on customer preferences
- Handle customer complaints or concerns professionally
- Process payments via cash, credit, or Starbucks app
- Handle refunds and gift card transactions
- Maintain accuracy in handling money
- Keep the work area, machines, and utensils clean and sanitised
- Restock supplies such as cups, lids, coffee beans, and syrups
- Follow health and safety guidelines
- Work effectively with colleagues to ensure smooth operations
- Communicate with shift supervisors and managers about inventory or customer issues
- Make coffee, espresso, tea, and other Starbucks beverages according to company recipes
- Prepare food items, such as sandwiches and pastries
- Ensure drinks and food meet Starbucks' quality standards
Education
BACHELOR OF BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS
Anglia Ruskin University
A-LEVELS - BUSINESS STUDIES
Stanmore College
Stanmore, HRWAccess to Higher Education Diploma - undefined
Barnet Southgate College
Barnet, EnglandGCSES - SCIENCE AND DRAWING
Unitiva Secondary School
Maputo, MozambiqueSkills
- Fast learner
- Professional attitude
- Great communication skills
- Call handling
- Dedicated with every task
- Clear communication
- Great problem-solving skills
- Calm under pressure
- Focused on achieving all goals marked
- Customer relations
- Friendly customer service
- Patience and composure
Custom
- Captain of the school football team for the Regional School Championship, demonstrating leadership and teamwork skills.
- Volunteered with a regional recycling group to clean beaches on weekends, contributing to environmental conservation and community well-being.
- Business studies
- Sports
- Gymnastics
Timeline
Receptionist
PREMIER INN HOTEL
11.2022 - 04.2025
Barista
STARBUCKS COFFEE
11.2021 - 07.2022
A-LEVELS - BUSINESS STUDIES
Stanmore College
Access to Higher Education Diploma - undefined
Barnet Southgate College
GCSES - SCIENCE AND DRAWING
Unitiva Secondary School
BACHELOR OF BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS
Anglia Ruskin University
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