Marvin Gaynor
Dudley/Birmingham
Summary
A motivated and driven digital marketing, telesales and sales executive seeking a new position in a growth orientated, dynamic company . I have experience handling telephone calls, implementing new ideas into the business, sales, and addressing client concerns. I am skilled in building productive teams of engaged employees and networking with experts in various media fields to develop solutions to the challenges faced by any company in the modern economy. I am ready to reinvigorate a flagging marketing department or support the work accomplished by other executives and directors.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Business Support Administrator
Birmingham Children's Trust
11.2022 - Current
- Providing support internally and externally to extend loyalty and trustworthiness with clients
- Ensuring client needs are met to boost company reputation and customer service
- Production and distribution of outputs in a timely manner to complete tasks
- Ordering stock to make sure the business functions efficiently
- Operate and maintain business systems to protect business data which helps build company reputation
- Maintain accurate records of data and files to monitor the progress of your business
- Comply with Data protection act to ensure the company follow government guidelines related to data
- Report issues to Team manager ensuring tasks or policies are fulfilled within the company
- Professional support; flexibility towards the team and business reaching daily targets ensuring tasks are organised and completed
- Dealing with queries to resolve situations to better the image of the business
- Setting up meetings/room bookings/presentations and hospitality.
Marketing executive
Harvey Nichols
02.2021 - 10.2022
- Contributing ideas to marketing campaigns
- Conducting research and analysing data to identify and define audiences
- Compiling, distributing and presenting ideas, information and strategies
- Coordinating promotional activities for the business
- Managing production and performance of multimedia content
- Writing and proofreading creative copy
- Maintaining websites and tracking data analytics using Google Analytics
- Updating databases and using a customer relationship management system to rank higher and refresh the page
- Monitoring budgets
- Managing social media campaigns to ensure results
- Monitoring the performance of marketing campaigns for clients.
- Coordinated promotional activities and trade shows to increase brand visibility.
Digital marketing executive
Odyssey New Media
10.2019 - 01.2021
- Formulated strategies to build lasting digital connection with clients
- Improved email marketing campaigns by enhancing deliverability for increased engagement.
- Utilised Google Analytics and HubSpot to monitor PPC advertising and newsletter campaigns.
- Taking inbound and outbound calls representing the company with great customer service
- Setting up and attending client meetings to build client relationship and rapport
- Creating spreadsheets, presentation along with filing and word processing reports or documents
- Examine business performance on social media to analyse business weaknesses and strengths
- Introduce optimized online adverts through Facebook, Google Adwords to increase company and brand awareness
- Involved with SEO, Social media and Email marketing to gain customers and sales
- Preparing online newsletter; promotional emails organizing distribution through various channels increasing company exposure and possible leads
- Create and form reports inserting data and using Vlookup along with content writing, link building and Google analytics.
Sales Executive
Michael Page
01.2018 - 02.2019
- Micheal Page
- I would utilise sales skills to assess client needs and educate on the power of digital media while advertising to enhance business opportunities
- I had to work directly in the field to research and find leads to build a strong sales pipeline
- I had to meet and exceed sales goals on a monthly basis
- I would serve as an industry expert to educate owners/ CEOs and build rapport by keeping up with the latest trends to drive through barriers and close sales
- I would swiftly follow processes with accuracy and attention to detail such as collecting data, contracts, etc
- Then moving them to the appropriate channels
- I had to engage in opportunities to excel in terms of career growth.
- Generated new leads and opportunities to maximise revenue.
IT support technician
05.2017 - 11.2017
- I took phone calls from clients about problems regarding their computer or other enquiries
- I was also responsible for providing IT support, writing up reports, filing
- Installing Microsoft software onto computers/laptops for clients
- Planning and undertaking scheduled maintenance upgrades
- Maintain; monitor computer systems and networks
- Troubleshoot systems and network problems, diagnosing and solving hardware or software faults.
Education
Digital Marketing Level 3 -
Babington Group
10.2019 - 01.2021
Content marketing course -
Hubspot Academy
10.2022 - 10.2022
Microsoft advertising, Search - Online Course
Advertising Learning Lab
01.2023 - 01.2023
Advanced Google Analytics, Google Ads Certificate -
Skillshop
11.2022 - 11.2022
OCR Level 3 Cambridge -
Halesowen College
Halesowen 09.2016 - 09.2019
ECDL certificate -
Shenley Academy
Birmingham 03.2016 - 04.2016
Maths, English, Science, Computer Science, History -
Shenley Academy
09.2011 - 07.2016
Skills
- SEO and SEM knowledge
- Data entry
- Bookkeeping
- Negotiation
- IT skills
- Outbound/Inbound sales
- Communication
- Attention to detail
- Organisation and planning
- B2B
- B2C
- Market research
- CRM and office management software
- Google Adwords
- Google analytics
- Content marketing
- Interpersonal communication
- Leadership
- Collaboration
- PPC
- Email Marketing - Mailchimp
- Social Media
- Microsoft software
- Facebook Ads
- Instagram Ads
- Hootsuite
- Buffer
- Lead development
- Business development
- SEMrush
- WordPress
- Market and competitive analysis
- Salesforce
- Complex negotiations
Interests
I love playing sports and socializing while learning new things such as finance
and business-related topics. In my spare time I also watch anime and Netflix shows as
well.
Additional Information
- Personal information
Timeline
Microsoft advertising, Search - Online Course
Advertising Learning Lab
01.2023 - 01.2023
Advanced Google Analytics, Google Ads Certificate -
Skillshop
11.2022 - 11.2022
Business Support Administrator
Birmingham Children's Trust
11.2022 - Current
Content marketing course -
Hubspot Academy
10.2022 - 10.2022
Marketing executive
Harvey Nichols
02.2021 - 10.2022
Digital Marketing Level 3 -
Babington Group
10.2019 - 01.2021
Digital marketing executive
Odyssey New Media
10.2019 - 01.2021
Sales Executive
Michael Page
01.2018 - 02.2019
IT support technician
05.2017 - 11.2017
OCR Level 3 Cambridge -
Halesowen College
09.2016 - 09.2019
ECDL certificate -
Shenley Academy
03.2016 - 04.2016
Maths, English, Science, Computer Science, History -
Shenley Academy
09.2011 - 07.2016
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