Marvia Mullings
Beddington,Surrey
Summary
Accomplished professional specializing in sales strategy and e-commerce management, driving business growth through innovative solutions. Proven expertise in staff recruitment and training development, enhancing team performance and customer satisfaction. Proficient in financial reporting, budget oversight, and profit and loss management, ensuring fiscal responsibility and strategic planning. Demonstrated skills in inventory management and visual merchandising, optimizing retail operations and achieving organizational goals.
Overview
8
8
years of post-secondary education
35
35
years of professional experience
Work history
Retail Area / Ecommerce Manager
Emma Hope Shoes
London Slaone Square, City of London
1996.12 - Current
- Assisted with building two websites, including current Shopify site.
- Oversaw management of online sales activities for organisation.
- Developed and implemented e-commerce strategies.
- Managed website content and product catalogue.
- Coordinated online marketing campaigns.
- Facilitated customer service and e-commerce order fulfilment operations.
- Visited warehouses to oversee stock takes and meet with site managers.
- Supported wholesale manager with online site NuOrder.
- Helped upload new images and create new season homepage.
- Assisted with selling at Premier Class in Paris.
- Developed accurate sales forecasts for improved strategic planning.
- Implemented cost reduction measures and reduced overhead expenses.
- Liaised with suppliers to ensure timely deliveries.
- Coordinated cross-departmental collaboration for improved workflow.
- Facilitated staff training, resulting in better customer service.
- Cultivated strong relationships with clients to secure repeat business.
- Supervised project timelines for timely completion.
- Enforced safety regulations to reduce workplace accidents.
- Led and managed up to 30 staff in 3 locations to maintain smooth daily operations.
Construction Manager
Cherry Livingston
London, London
1993.02 - 1996.11
- Delivered short-term plans and performance requirements, holding weekly progress meetings.
- Communicated with clients and customers to proactively deliver relevant information.
- Conducted routine quality audits, verifying progression against specifications and initiating corrective actions to remedy concerns.
- Conducted critical pre-installation conferences with contractors, and subcontractors. Negotiating the best possible project progression.
- Delegate with Tenants and Landlord.
Etams
Supervisor
Kingston upon Thames, London
1991.02 - 1992.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Education
HND - Fashion Design
London College of Fashion
London 1990.09 - 1992.06
Diploma of Higher Education - Fashion Design
Hounslow College
London 1988.09 - 1990.06
GCSEs - English,History,Art
Southfield's School
London 1982.09 - 1985.06
A-Levels - ART
Southfield's School
London 1985.06 - 1987.06
Skills
- Sales strategy and e-commerce management
- Staff recruitment and training
- Financial reporting and budget oversight
- Customer resolution and conflict management
- Visual merchandising and display coordination
- Team supervision and performance coaching
- Inventory management and control
- Point of sale systems
- Ethical conduct
- KPI tracking
- Customer relationship management
- Product development and knowledge
- E-commerce platforms
- Customer service
- Invoicing and Mailchimp
Technical Skills
Platforms Working on.
Shopify: Help build the site and run, and make changes
Light Speed: Stock inventory
Mintsoft: Stock inventory Warehouse
Hutch: Stock Inventory Warehouse
Nuorder: Wholesale. Help build the site, make changes, and assist with customers' orders
Mailchimp: Weekly mail shoots.
Mailchimp
Send out regular mailshots to customers
Affiliations
- I take pleasure in practicing yoga and Pilates. I also appreciate spending time with my family and traveling. Additionally, I find joy in assisting my family with their renovations.
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Retail Area / Ecommerce Manager
Emma Hope Shoes
1996.12 - Current
Construction Manager
Cherry Livingston
1993.02 - 1996.11
Etams
Supervisor
1991.02 - 1992.12
HND - Fashion Design
London College of Fashion
1990.09 - 1992.06
Diploma of Higher Education - Fashion Design
Hounslow College
1988.09 - 1990.06
A-Levels - ART
Southfield's School
1985.06 - 1987.06
GCSEs - English,History,Art
Southfield's School
1982.09 - 1985.06