MARVELOUS EBHODAGHE
Southampton,Hampshire
Summary
Results-driven professional with expertise in strategic planning, solution selling, and customer retention. Demonstrates exceptional critical thinking, attention to detail, and multitasking abilities to deliver tailored solutions that enhance customer relationships and drive sales growth. Adept at fostering teamwork and collaboration while maintaining flexibility in dynamic environments. Proficient in MS Office with strong telephone etiquette and a commitment to excellence in customer service. Dedicated to achieving long-term success through innovative sales planning and sustained client satisfaction.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
Work History
Data science analyst
GiantStride IT Solutions Ltd
Lagos, Nigeria
08.2014 - 10.2016
- Presented complex data findings in clear, concise reports tailored for both technical and non-technical audiences.
- Managed data integrity and quality, conducting regular audits to maintain high standards of accuracy.
- Developed predictive models to forecast future outcomes, significantly improving strategic planning.
Sales Manager
Divine-Touch Telecommunications
Lagos, North Ayrshire
12.2016 - 01.2018
- Promotion of sales of new and existing products
- Created and directed sales training and development courses to enhance team skills and performance.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
Administrative Assistant
Southport Cement Limited
Victoria Island
02.2018 - 12.2020
- Screened incoming telephone calls, routing to appropriate personnel.
- Handled client correspondence and internal communications in professional manner.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
Lead Customer Service Representative
SMR Automotive
Portsmouth, Portsmouth
07.2022 - 08.2022
- Primary point of contact between company and its customers, always striving to deliver excellent service and enhance customer loyalty.
- Read and interpreted operation and parameter sheets to complete each job in line with stringent specifications.
Customer Service Representative
Emocloud Gadgets Store (personal business)
Lagos, North Ayrshire
02.2018 - 01.2023
- Providing product information, processing orders, handling complaints, and maintaining customer relationships
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Distribution Operator
CooperVision
Fareham
11.2023 - 12.2023
- Responsible for efficient and accurate labelling of contact lenses using various types of machinery
- Maintained clean, safe working environments to eliminate accident risks.
Courier driver
Evri
Southampton, Hampshire
07.2024 - Current
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Applied personal road knowledge and GPS application to set shortest routes.
Education
BA (Hons) Business and Management - Business
University of Portsmouth
O'level results - undefined
El Shaddai Academy
Came out 1st Position from class 1 - 3. - undefined
Lagos State Secondary School
Foundation Degree in Science - Data Science
Utiva
08.2014 - 06.2015
Skills
- Strategic Planning
- Self-Motivated
- Critical Thinking
- Flexible and Adaptable
- Customer Relationships
- Teamwork and Collaborative
- Attention to Details
- Good Telephone Etiquette
- MS Office
- Multitasking Abilities
- Sales Planning
- Solution selling
- Customer Retention
Languages
English
Fluent
French
Intermediate
Accomplishments
- Social prefect of Lagos State Government Senior High School
- President of the Chess Club
- Youth President of Hil of God Church (RCCG)
Custom
3
Timeline
Courier driver
Evri
07.2024 - Current
Distribution Operator
CooperVision
11.2023 - 12.2023
Lead Customer Service Representative
SMR Automotive
07.2022 - 08.2022
Administrative Assistant
Southport Cement Limited
02.2018 - 12.2020
Customer Service Representative
Emocloud Gadgets Store (personal business)
02.2018 - 01.2023
Sales Manager
Divine-Touch Telecommunications
12.2016 - 01.2018
Data science analyst
GiantStride IT Solutions Ltd
08.2014 - 10.2016
Foundation Degree in Science - Data Science
Utiva
08.2014 - 06.2015
O'level results - undefined
El Shaddai Academy
Came out 1st Position from class 1 - 3. - undefined
Lagos State Secondary School
BA (Hons) Business and Management - Business
University of Portsmouth
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