MARVELOUS EBHODAGHE

N.B: Currently working here part-time while I look for a full-time job.

• Exceeding customer satisfaction targets, scoring highly on in-app ratings.
• Completing end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
• Operating delivery vehicles safely and in adherence with road safety regulations.
• Applied personal road knowledge and GPS application to set the shortest routes.

• Responsible for efficient and accurate labelling of contact lenses using various types of machinery
• Maintained clean, safe working environments to eliminate accident risks.

• Providing product information, processing orders, handling complaints, and maintaining customer relationships
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

• Primary point of contact between company and its customers, always striving to deliver excellent service and enhance customer loyalty.
• Read and interpreted operation and parameter sheets to complete each job in line with stringent specifications.

• Screened incoming telephone calls, routing to appropriate personnel.
• Handled client correspondence and internal communications in professional manner.
• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

• Promotion of sales of new and existing products
• Created and directed sales training and development courses to enhance team skills and performance.
• Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.

• Presented complex data findings in clear, concise reports tailored for both technical and non-technical audiences.
• Managed data integrity and quality, conducting regular audits to maintain high standards of accuracy.
• Developed predictive models to forecast future outcomes, significantly improving strategic planning.