MARUF AHMAD
FOLEY HOUSE,UK
Summary
Dedicated professional with a strong background in customer service, cash handling, and stock management. Proven ability to promote products and loyalty programs to boost sales while ensuring customer satisfaction. Skilled in problem-solving, teamwork, and time management within fast-paced environments. Basic knowledge of digital marketing and social media. Career goal: To leverage skills in a dynamic retail environment to drive sales growth and enhance customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier at Best Food T/A Best Fish Bazar
Mr Lilu Miah
133 Chapman St, London E1 2NW, United Kingdom
10.2024 - 03.2025
- Operated cash registers and handling transactions and ensuring accurate pricing in a fast-paced environment.
- Delivered exceptional customer service, addressing inquiries and resolving complaints to ensure satisfaction.
- Assisted with stock receiving, unloading deliveries, and organizing inventory on shelves.
- Applied pricing labels and ensured products were correctly priced and promoted.
- Promoted store loyalty programs and upsold products, contributing to increased sales.
- Maintained a clean, safe environment and adhered to health and safety standards.
- Collaborated with team members to ensure smooth daily operations.
Sales executive, Singer Golapganj Branch
Singer Bangladesh Limited
Golapganj,Sylhet , Bangladesh
01.2022 - 05.2024
- Promoted and sold electronic products, including refrigerators, to meet sales targets.
- Provided expert product knowledge and assisted customers in making informed purchasing decisions.
- Managed sales transactions and maintained accurate records.
- Assisted with inventory management and ensured stock was replenished.
- Resolved customer issues and ensured a positive shopping experience.
- Collaborated with the team to achieve sales goals and improve store performance.
Education
Bachelor of Arts - Political Science
Madan Mohan College
Sylhet, Bangladesh 09.2018 - 11.2023
Master of Science - Management with Digital Marketing
University of Hertfordshire
Hatfield Hertfordshire AL10 9EU UK 09.2024 -
Skills
- Customer Service : Ensured customer satisfaction and handled inquiries
- Cash Handling : Managed transactions with accuracy and efficiency
- Stock Management : Assisted in stock receiving and inventory organization
- Sales & Upselling : Promoted products and loyalty programs to boost sales
- Teamwork : Collaborated with colleagues to meet store goals
- Problem-Solving : Addressed and resolved customer issues effectively
- Digital Marketing : Basic knowledge of online marketing and social media
- Time Management : Managed tasks efficiently in a fast-paced environment
- Attention to Detail : Ensured accurate pricing and product labeling
- Adaptability : Quickly learned new processes and tasks
Certification
Customer Service Excellence (Ten Minute School)
March 2024 - august 2024
- Gained essential skills in delivering high-quality customer service, focusing on effective communication, empathy, and problem-solving.
- Learned how to manage customer expectations and handle complaints efficiently to ensure customer satisfaction.
- Developed techniques for creating a positive customer experience, enhancing brand loyalty and retention.
- Explored strategies for improving interpersonal skills and maintaining professionalism in challenging situations.
Languages
English
Upper intermediate
References
References available upon request.
Timeline
Cashier at Best Food T/A Best Fish Bazar
Mr Lilu Miah
10.2024 - 03.2025
Master of Science - Management with Digital Marketing
University of Hertfordshire
09.2024 -
Sales executive, Singer Golapganj Branch
Singer Bangladesh Limited
01.2022 - 05.2024
Bachelor of Arts - Political Science
Madan Mohan College
09.2018 - 11.2023
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