Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Martyna Wator

Cardiff

Summary

Friendly and adaptable individual with a passion for helping others and ensuring a pleasant experience. Demonstrates effective communication, listening, and problem-solving skills, as well as nurturing a healthy relationship with customers by validating their concerns and addressing their needs while ensuring that every interaction is both professional and courteous. Strives to exceed customer expectations and make a positive contribution to the reputation of the brand.

Overview

2
2
years of professional experience

Work history

Customer Service

McDonald's
Cardiff
02.2023 - Current
  • Managed and trained staff for better customer service.
  • Managed client relationships for enhanced customer service satisfaction.
  • Upheld company policies whilst providing excellent customer service.
  • Provided excellent customer service, resulting in repeat guests.
  • Offered exceptional customer service to all guests.
  • Coordinated staff training for improved customer service delivery.
  • Provided excellent customer service whilst managing difficult situations.

Cleaner

Principality Stadium
Cardiff
11.2022 - 02.2023
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Emptied and cleaned trash cans following procedures.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.

Education

GCSEs - Health & Social Care

Cardiff and Vale College
Cardiff
09.2022 - 05.2024

A-Levels - Graphic Design

Cardiff and Vale College
Cardiff
09.2024 -

Skills

  • Effective communication skills
  • Problem solving and critical thinking
  • Relationship building
  • Active listening
  • Conflict resolution
  • Patience
  • Adaptability
  • Teamwork

Languages

Polish
Fluent

Timeline

A-Levels - Graphic Design

Cardiff and Vale College
09.2024 -

Customer Service

McDonald's
02.2023 - Current

Cleaner

Principality Stadium
11.2022 - 02.2023

GCSEs - Health & Social Care

Cardiff and Vale College
09.2022 - 05.2024
Martyna Wator