Martyna Karchut

• Worked effectively without supervision, ensuring all daily tasks were completed to a high standard.
• Coordinated daily operations using in-house systems, including scheduling customer visits and managing item bookings. Processed daily payments and produced accurate financial documentation such as reports, invoices, and receipts. Reviewed customer receipts to identify and resolve discrepancies, ensuring financial accuracy. Optimised driver routes while preparing all necessary documentation by end of day to support efficient next-day collections and deliveries.
• Generated monthly invoices for private and commercial customers.
• Prepared weekly and monthly financial reports.
• Prepared formal letters and informative brochures to help customers easily navigate available services.
• Handled customer inquiries through phone and email, promoting professional, prompt, and friendly communication.
• Resolved complaints effectively by mitigating conflicts and providing timely and effective solutions to disputes raised by customers, contributing to high levels of customer satisfaction.
• Coordinated with in-house drivers throughout the day for timely collections and deliveries, ensuring smooth logistics.
• Overseen production floor operations, guaranteeing next-day orders were ready for dispatch while liaising with all departments and taking action when any issues occurred with customer garments/ items.
• Demonstrated multitasking abilities, managing multiple responsibilities without affecting quality or efficiency.
• Assisted with administrative duties including but not limited to scanning, copying, printing, and filing documents.
• Reported stock levels of essential office supplies to management/ directors.

• Transitioned from a senior role to prioritise wellbeing, applying extensive leadership experience to support ongoing team and operational success.
• Delivered premium cocktail and bar service within a high-volume restaurant, ensuring consistency, quality, and strong teamwork during service.
• Demonstrated knowledge of spirits, wines and beers to guide customer choices.
• Developed new cocktail recipes to keep the menu fresh and appealing.
• Assisted with monitoring and managing bar supplies to minimise wastage and optimise cost-effectiveness.
• Delivered efficient service during peak hours, maintaining high standards of quality.
• Upheld strict hygiene practices in line with health and safety regulations.

• Prepared weekly staff rotas to ensure optimal coverage while controlling payroll costs; monitored P&L performance and implemented adjustments as required.
• Reorganised stock storage systems to enhance service efficiency and stock count accuracy.
• Processed and approved supply orders and invoices, aiding in efficient operations.
• Managed inventory and bar organisation to ensure efficient workflow and compliance with health and safety as well as COSHH regulations.
• Managed fortnightly stock counts, identifying and resolving discrepancies to ensure inventory accuracy.
• Contributed to recruitment and onboarding processes, ensuring effective hiring decisions and seamless integration of new team members.
• Led, trained, and supervised a bar team of 10, enhancing team performance, efficiency, and adherence to operational standards.
• Participated in weekly management meetings, contributing to operational improvements and team performance.

• Assisted the Bar Manager with administrative tasks to ensure efficient daily operations.
• Managed inventory control to prevent stock shortages or surpluses.
• Delegated tasks effectively to maintain a balanced workload and optimise team performance.
• Coordinated with Front and Back of House staff ahead of service to guarantee seamless execution and maximise guest satisfaction.
• Led by example, delivering attentive, friendly, and professional service to customers.
• Supported staff development by delivering training and stepping in to address challenges as they arose.

• Maintained compliance with licensing laws and age restrictions, safeguarding the establishment’s reputation.
• Oversaw cash handling and transaction accuracy, ensuring financial integrity.
• Led recruitment assessments through trial shifts and supervised team performance to deliver exceptional service
• Trained staff for improved service quality and professionalism.
• Applied extensive food and beverage knowledge to elevate customer satisfaction.

Following the sale of the restaurant, my position was protected under TUPE regulations, and I continued my employment with Burger & Lobster without interruption. As such, my employment is considered continuous.