Overview
Work history
Education
Skills
Fundraiser
Timeline
Generic

Martyna Jelen

Thetford,Norfolk

Overview

5
5
years of professional experience

Work history

Customer service advisor 1

05.2023 - Current
  • Provided friendly customer service at all times while remaining calm during periods of high volume
  • Swiftly and successfully resolved conflict resulting in customer satisfaction
  • Communicate with the workshop to decide on vehicle completion times and delays, relaying any special instructions from the customer in regards to deadlines
  • Carefully inspect all vehicles to identify damage caused to avoid uninsured loss damage costs
  • Issuing correct invoices and processing payments
  • Co-ordinate and manage logistics of a collection/delivery service based on a limited but large fleet of courtesy cars
  • Created a more efficient workspace by proactively anticipating department needs.

Sales Negotiator

Haart
07.2022 - 11.2022
  • Effectively managing my diary on a daily basis
  • Arranging and carrying out property viewings while upselling it
  • Developing and maintaining strong and friendly relationships with vendors, buyers and tenants
  • Focus on generating new and repeat business
  • Handling enquiries about properties from potential buyers
  • Marketing properties to buyers utilising various marketing skills.

Jardine BMW/MINI - HOST
12.2021 - 07.2022
  • Excellent track record of consistently delivering customer service and commanding front desk operations
  • Proficient in providing administrative support in maintaining the database and keeping it up to date on a daily basis using excel
  • Excellent experience skilfully handling confidential and sensitive documents
  • Carefully assembled daily banking ensuring it is accurate and sent out on time
  • Memorised names of our customers and their orders and directed them to the correct department
  • Provided premium service in greeting customers and making them feel unique while handling a high volume of phone calls and carrying on with my daily tasks.

SAINSBURYS
06.2019 - 08.2021
  • Actively informed customers about loyalty programs and offers
  • Anticipated customer needs and provided them with a high quality service while upholding brand standards and values to ensure customer satisfaction
  • Meticulously handled POS system transactions include cash, credit, exchanges and refunds to ensure seamless accurate cash flow
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 outbreak to ensure both safety and customer satisfaction.

Education

Business

West Suffolk College
/2018 - /2019

Business Retail and Marketing

West Suffolk College
/2018 - /2019

The Thetford Academy
/2013 - /2018

The Fundamentals of Marketing

Google Digital Garage Course
05/2022 -

Get a Business Online

Google Digital Garage Course
04/2022 -

Skills

Sales, till management, stock replenishment, complaint handling, customer service, time management, communicating, critical thinker, organisational skills, digital marketing skills, quick learner, Interpersonal skills, coordination, attention to detail, analytical, logistics, work under own initiative, good telephone manner, strong IT skills,

SOFTWARE

Word Document, Google Document, Google Sheets, Excel, Slides

Languages

English- Fluent

Polish - Native

Fundraiser

Mar 2018 to Mar 2020

  • Coordinated 3 fundraising events for Geewizz and Red Nose Day
  • Organised a business plan which included market analysis, funding request, financial projections etc

Timeline

Customer service advisor 1

05.2023 - Current

Sales Negotiator

Haart
07.2022 - 11.2022

Jardine BMW/MINI - HOST
12.2021 - 07.2022

SAINSBURYS
06.2019 - 08.2021

Business

West Suffolk College
/2018 - /2019

Business Retail and Marketing

West Suffolk College
/2018 - /2019

The Thetford Academy
/2013 - /2018

The Fundamentals of Marketing

Google Digital Garage Course
05/2022 -

Get a Business Online

Google Digital Garage Course
04/2022 -

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Martyna Jelen