Martyn Wood
Stirling,Stirling
Summary
Professional with a strong background in customer service and quality assurance. Demonstrates excellent telephone manner, proficiency in Microsoft applications, and adherence to data protection laws. Adept at conflict resolution and interpersonal communication, ensuring effective client interactions and satisfaction. Committed to maintaining high standards of service and continuously improving operational processes
Overview
19
19
years of professional experience
Work history
Health advisor
North West Ambulance Service
Bolton , Lancashire
2013.04 - Current
- Took calls to triage a patients symptoms and advise of the level of care that is needed.
- Managed crisis situations effectively, ensuring the safety and security of all involved parties.
- Liaised between doctors and patients for effective communication.
- Assessed patient symptoms using prompted questions from NHS pathways.
- Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
- Led initiatives in regards to fund raising for local charities
- Offered mental health support, fostering overall wellbeing of patients.
- Advocated for patients' rights and needs to ensure their wellbeing.
- Maintained strict confidentiality of patient records ensuring adherence to privacy regulations.
- Cultivated a supportive environment for patients through empathetic communication.
- Conducted comprehensive health assessments to ensure the right level of care was met for patients
Sales agent
Trojan marketing
Manchester
2008.01 - 2013.02
- Canvassed doors in different areas promoting and selling N-Power gas and electricity
- Established robust client relationships through effective communication and negotiation skills.
- Fostered a positive team environment to drive collective success in sales targets.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Education
GCSEs -
Haslingden High school
Rossendale, LancashireSkills
- Excellent telephone manner
- Microsoft proficient
- Adhered to data protection laws
- Quality Assurance
- Conflict Resolution
- Interpersonal communication
- Customer Service
Affiliations
- I have a 18 month old little girl who is my world who i love to spend time with and teach her things
- I enjoy djing in my spare time and have a keen interest in music
References
References available upon request.
Timeline
Health advisor
North West Ambulance Service
2013.04 - Current
Sales agent
Trojan marketing
2008.01 - 2013.02
GCSEs -
Haslingden High school