Martyn Lawrence

• Coordinated daily multi-drop delivery operations across significant company fleet, ensuring on-time delivery of all orders and optimising routes for maximum efficiency.
• Streamlined delivery processes, resulting in measurable improvements in route efficiency and reduced fuel consumption.
• Managed and provided guidance to team of drivers, enhancing team performance through effective organisation and leadership.
• Maintained 100% safety record by enforcing strict compliance with all transportation regulations.
• Oversaw critical vehicle maintenance schedules and managed logistical aspects to maintain full fleet reliability.
• Implemented strategic planning to enhance transportation workflows and cost-effectiveness.

Operational & Efficiency Leadership

• Directed and led daily Transport & Operations, managing sizable team of multi-drop delivery drivers and warehouse operatives.
• Achieved 100% success rate in timely delivery of orders, effectively maintaining high customer satisfaction and reliability.
• Improved operational and departmental efficiency by streamlining processes across distribution network.
• Oversaw essential van maintenance and negotiated contracts for new lifting equipment, ensuring fleet roadworthiness and improving operational capabilities.
• Optimised delivery routes to ensure efficient team performance and strict adherence to health & safety policies

Analysis & Business Development

• Analysed business workflows (as Workflow Analyst) to identify and implement enhancements that increased overall productivity and efficiency.
• Led Business Development & Sales, converting new business inquiries into long-term customers and actively nurturing client relationships.
• Spearheaded introduction of new products, proactively sourcing items and effectively responding to market demand and customer requirements.

People & Service Management

• Led recruitment and training initiatives, setting policies that elevated team performance and service standards.
• Enhanced customer service by diligently following up with clients to exceed their expectations and needs.
  

• Engineered and maintained robust multi-LAN IP network infrastructure leveraging Juniper products to optimise voice, data, and video communications across international offices in London and New York.
• Successfully designed and implemented broadcast-quality data network that supported complex media operations.
• Streamlined media archiving and retrieval processes by integrating advanced technology and refining workflows, significantly increasing speed and efficiency.
• Administered Windows ecosystems, including Windows Server 2012, Active Directory, and Group Policy.
• Sourced, acquired, and provided support for all I.T. equipment, fostering relationships with new suppliers to enhance operational efficiency.

• Delivered comprehensive I.T. consulting services, enhancing technological frameworks for small and medium-sized businesses.
• Oversaw full lifecycle of professional website projects, covering development, hosting, and ongoing support.
• Implemented robust I.T. infrastructures to optimise operational efficiency for diverse clients.
• Managed various business functions, including sales, marketing, customer service, and accounting.
• Provided responsive first- and second-line support to ensure client satisfaction and system reliability.