Martyn Howarth
Huddersfield,West Yorkshire
Summary
Accomplished professional with a robust skill set in customer service, technical understanding, and precision repair techniques. Demonstrates exceptional interpersonal communication and resilience under pressure, ensuring high levels of customer satisfaction. Proficient in fault diagnosis, paint mixing, and body panel alignment, with a focus on innovative thinking and efficient time management. Committed to enhancing customer relations through proactive communication and effective complaint handling.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Smart Repair Technician
Vertu Motors
Bolton
2012.08 - Current
Full running of the prep centre at Landrover/Jaguar, Bolton.
Liasing with management to make sure the vehicles are prepped & ready to be sold.
Carrying out repairs for walk in customers through the service department.
Assisting training new members of staff or assessing the current members of staff for management.
Excellent at planning my time to make sure the dealership is happy.
Smart repair team leader
Easy Dent Crash Repair Centre
Manchester
2009.06 - 2012.07
On site smart repairs and training new employees.
Northern Training & Sales Executive
Bradleys
Felixstowe, Suffolk
2001.04 - 2009.06
Carried out training on smart repair and the systems supplied by Bradleys at dealerships across the country.
Prepared & carried out presentations to inform new dealerships of the products and training provided.
Main teacher for Dixon Motor Group.
Put together training & product packages for Nationwide Crash Repair Centres.
Education
GCSEs -
Older Hill High School
Rochdale 1990.09 - 1995.05
apprentiship - Mechanics
Centrex
Glasgow 1995.05 - 1995.09
Skills
- Interpersonal communication
- Customer Service
- Time efficiency
- Resilience under pressure
- Job prioritisation
- Attention to finishings
- Communication proficiency
- Fault Diagnosis
- Hand-eye coordination
- Technical understanding
- Self motivated
- Customer satisfaction tracking
- Customer relations
- Workload organisation
- Paint mixing
- Colour matching
- Customer interaction
- Spray gun operation
- Technical reporting
- Task prioritisation
- Welding and soldering
- Complaint handling
- Vehicle inspection
- Surface preparation
- Windscreen chip repairing
- Proactive communication
- Efficient time management
- Alloy wheel refurbishment
- Adhesive bonding knowledge
- Body filling techniques
- Innovative thinking
- Interior trim repairs
- Precision sanding
- Bumper repair
- Focus on customer satisfaction
- Body panel alignment
- Computerised colour retrieval
- Precision repairing
- Masking techniques
- Paintless dent repair
- Chip and crack filling
- Paint mixing acumen
- Bumper scuff repairs
Timeline
Smart Repair Technician
Vertu Motors
2012.08 - Current
Smart repair team leader
Easy Dent Crash Repair Centre
2009.06 - 2012.07
Northern Training & Sales Executive
Bradleys
2001.04 - 2009.06
apprentiship - Mechanics
Centrex
1995.05 - 1995.09
GCSEs -
Older Hill High School
1990.09 - 1995.05