MARTYN BROOKS
MOTHERWELL,
Summary
A motivated and professional individual with a strong background in customer-facing financial services, currently studying BSc (Hons) Sport and Exercise Science. Combines excellent communication and analytical skills with the ability to manage client relationships and handle financial information with accuracy. Experienced in working within target-driven environments, demonstrating a high level of attention to detail, organisation, and professionalism. A reliable team player who can also work independently, with a strong work ethic developed through balancing academic study and professional responsibilities. Seeking to further develop a career within finance while continuing to apply a disciplined and results-driven approach.
Overview
5
5
years of professional experience
Work history
Sport Scientist/Physical Performance Coach
Camelon Juniors Football Club
Camelon
2024.12 - Current
- Supported the delivery of first team training sessions within a men’s senior football environment
- Lead warm-ups, movement preparation, and physical conditioning drills
- Observed and contributed to session planning aligned with performance and tactical goals
- Developed an understanding of physical demands in football, including intensity and workload
- Communicated effectively with players and coaching staff to support session flow and organisation
- Gained experience in applying theoretical knowledge within a real-world football environment
Customer Relationship Consultant
Skipton Building Society
Glasgow, Glasgow City
2024.02 - Current
- Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
- Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
- Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
- Proactively contacting our customers over the phone to identify and discuss their needs.
- Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
- Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
- Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
Customer Consultant
Virgin Money
Hamilton, South Lanarkshire
2022.05 - 2023.05
- Processing cash deposits, transfers and withdrawals on the counter whilst adhering to the correct policies and procedures.
- Being the customer's first point of contact when they come into the store, assisting them with anything they need, i.e. printing off statements, ordering new cards, changing the customer's address or name on their account.
- Answering phone calls and resuming customer queries. My role was to deliver a heartfelt service to customers daily, either face-to-face by processing cash transactions and digital solutions, or over the phone by helping them with their queries. Being on the counter shows I follow the required policies and procedures, which demonstrates my ability to hold a position of responsibility and do so correctly.
Customer Assisstant
Tesco
Wishaw, North Lanarkshire
2021.10 - 2022.01
- Pricing, scanning and labelling products.
- Keeping all the shelves and products in an organised and presentable state.
- Liaising with the rest of the team to ensure shelves are not empty.
- Taking excess stock back to the warehouse.
- Handling cash and processing card payments.
- Welcoming customers and offering assistance when needed. The majority of my time at Tesco involved stacking shelves during the busy Christmas and New Year period to meet high customer standards. I worked both alone and as part of a team, and I readily understood the importance of providing excellent customer service and making a good impression. I was also trained on the checkouts, which included operating the till and accurately handling cash and card payments.
Education
BSc (Honours) - Sport and Exercise Science
University of the West of Scotland
Motherwell 2023.09 -
Skills
- DETAIL-ORIENTED
- PROACTIVE ENGAGEMENT
- BUILDING CUSTOMER RAPPORT
- COMMUNICATION SKILLS
- QUICK LEARNER
- DECISION-MAKING
- HARDWORKING
- TEAM PLAYER
- CASH HANDLING
- CUSTOMER SERVICE
- MS OFFICE
- PRODUCT KNOWLEDGE
- PROBLEM SOLVING
- TIME MANAGEMENT
- SALES TECHNIQUES
- ACTIVE LISTENER
References
References available upon request.
Timeline
Sport Scientist/Physical Performance Coach
Camelon Juniors Football Club
2024.12 - Current
Customer Relationship Consultant
Skipton Building Society
2024.02 - Current
BSc (Honours) - Sport and Exercise Science
University of the West of Scotland
2023.09 -
Customer Consultant
Virgin Money
2022.05 - 2023.05
Customer Assisstant
Tesco
2021.10 - 2022.01