Summary
Overview
Work History
Education
Skills
Timeline
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Martin Steve Periera

Martin Steve Periera

Cardiff,CRF

Summary

Dynamic Business Operations Manager with a proven track record at DR Agencies, enhancing operational efficiency by automating tasks and optimizing workflows. Expert in operations management and effective communication, I've significantly improved customer satisfaction and streamlined business processes. Skilled in project management and conflict mediation, my approach boosts productivity and fosters professional relationships.


Overview

2
2
years of professional experience

Work History

Business Operations Manager

DR Agencies
03.2021 - 01.2022
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.

Technical Support Engineer

Abbasoft Technologies
01.2020 - 02.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

International Business Management - Business Administration And Management

Cardiff Metropolitan University
Cardiff, United Kingdom
01-2023

BBA - Business Administration And Management

Siena College of Professional Studies
Cochin
03-2018

No Degree - 12th Grade

Santa Cruz High School
Cochin
01-2016

Skills

  • Operations management
  • Project management
  • Budgeting and forecasting
  • Effective communication
  • Business development
  • Sales operations
  • Conflict mediation
  • Data management
  • Analytical skills
  • Customer service
  • Sales promotion

Timeline

Business Operations Manager

DR Agencies
03.2021 - 01.2022

Technical Support Engineer

Abbasoft Technologies
01.2020 - 02.2021

International Business Management - Business Administration And Management

Cardiff Metropolitan University

BBA - Business Administration And Management

Siena College of Professional Studies

No Degree - 12th Grade

Santa Cruz High School

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Martin Steve Periera