Summary
Overview
Quote
Skills
Work History
Education
Accomplishments
Interests
BusinessAnalyst
Sophie Bennett

Sophie Bennett

Lab Technician
Bexleyheath,Kent

Summary

I am based in the south east of kent in the london borough of bexley. I have a long and varied working history where I have established a solid work foundation in many industries. Including working equine, veterinary, Warehouse /fulfillment roles, optics , retail and policing to name just a few.


I demonstrate a committed work ethic with thorough and detail oriented skills. I'm a team player and quick learner. I thrive on new information and working well under pressure. I'm currently exploring the working world to find a career that can provide me with enough workload and credentials to establish a permanent footing in the industry.


of I am actively searching for the opportunity to expand my knowledge and grow my skills as an individual and find the right company that believes in growth, development and maximization of my value as an employee.

Overview

2
2

Languages

8
8
years of professional experience
3
3

Years holding a clean UK manual driving license

3
3
years of post-secondary education
3
3
Languages

Quote

Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee

Skills

Customer Serviceundefined

Work History

Health and Safety Risk Assessor

Dignity direct homecare ltd
Charlton, london, London
03.2022 - 07.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Developed team communications and information for meetings.
  • Participated in team-building activities to enhance working relationships.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Eliminated dangerous behaviors potentially impacting worker safety in home healthcare settings through careful analysis and process optimization.
  • Delivered and coordinated health and safety training for over 50 employees, educating on workplace regulations, policies and procedures.
  • Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
  • Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate healthcare workplace hazards.

Assistant Manager

David Clulow opticians
Greenhithe, Kent
11.2021 - 01.2022
  • Both a customer/patient facing role, I worked closely with the Clinic Manager to help drive the success of the clinic
  • Responsibilities include the daily operations and efficiency of the clinic; a key part of my role will be developing the team to deliver excellent service and sales
  • I have significant retail experience and customer service skills come naturally to me
  • I have strong management experience within a retail and clinical setting
  • I adapt at delivering great results through passion for people and by working closely with members of my team
  • I have excellent communication skills and presentation skills, I feel it is important to be articulate, motivated to achieve and have a willingness to learn and progress within any company
  • Day to day
  • Effectively and efficiently manage resources to meet customer/patient needs
  • Ensure the clinic is presentable and maintained to the highest standards of cleanliness which showcase the professional image of David Clulow
  • Assist to recruit, induct, coach and support your team to ensure they meet acceptable levels of knowledge and competence
  • Hit targets and KPI’s on a daily and weekly basis
  • Amazon warehouse associate (LYC3 Fulfilment centre Dartford)
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Compiled financial data to comply with budget.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed strategy to increase sales and drive profits.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.

Warehouse Fulfillment Associate

Amazon
Dartford, Kent
08.2020 - 12.2021
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Compared received packages against shipping documents.
  • Manually transported warehouse materials; maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Overseeing 4 other employees and staff whilst managing a processing cage of the warehouse, preventing blockages and disruption to package flow around the warehouse.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • An average packing rate of 96 items an hour across a 10 hour shift.

Store Assistant

Aldi
Canvey island /Croydon branch, Essex/ kent
10.2019 - 04.2020
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked with loss prevention in monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Addressed customer issues immediately to guarantee swift resolution.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Kent Police Constable

Kent Police
Kent
03.2019 - 11.2019


  • Kent police, Maintained public order by dealing with and handling different situations
  • Ensured wellbeing of victim and witness needs, while developing quality relationships and remaining calm under pressure.
  • Apprehended suspects, read legal rights and transported offenders to custody.
  • Steered collaborative efforts as key part of team to protect life and property as well as prevent and detect crime
  • While serving diverse communities and businesses of Kent
  • Drove maintenance of law and order and ensured effective decision making in accordance with National Decision Model and Code of Ethics, legal framework, and policy guidelines
  • Achieved and maintained the highest professional standards required by conducting all actions in a legal, balanced, proportionate, and justifiable manner to uphold the law and attain the best outcomes in a wide range of situations/incidents
  • Improved the quality of life for citizens by promoting law and order, reducing the fear of crime, as well as providing reassurance and building confidence in coordination with local communities, stakeholders, and colleagues on regular basis.

Production Lab Technician

Specsavers Opticians
Gillingham
11.2018 - 03.2019
  • Steered overall functions encompassing cutting, polishing, and grinding of lenses for prescription glasses after receiving orders from optometrists and opticians
  • Enhanced the customer experience by processing orders in timely manner
  • Identified and eliminated any fault by executing quality checks on complete pairs of glasses
  • Leveraged key expertise to cut lenses and tint dye sunglasses lenses
  • Drove manufacturing for numerous branches of stores in Kent including, Chatham, Gillingham, Sheerness, and Sittingbourne
  • Demonstrated impeccable performance as lab tech and optical assistant to independently run and manage a top 20 store lab.

Production Lab Manager (Optics)

Vision Express Opticians, Bluewater
Milton Keynes , Buckinghamshire
10.2016 - 08.2018
  • Co-ordinated entire activities involved in creation of lenses for various products, including binoculars, microscopes, or telescopes
  • Enhanced patient satisfaction by answering phone calls and resolving queries as well as welcoming patients
  • Kept abreast with patient history by maintaining up to date patient records
  • Prioritised workload and improvedtime management by scheduling appointments
  • Increased patient engagement by assisting with vision tests
  • Enriched patient experience by guiding patient on usage and care for contact lenses
  • Developed and maintained positive relationship with patients by handling and responding to correspondence
  • Produced average 50 pairs a day for the lab and made over 10K pairs in four years’ experience
  • Oversaw maintenance and repair of glazing and cutting machinery to ensure smooth flow of operations
  • Improved customer service skills with ability to exceed expectations on wait times for pairs of glasses.

Team Leader

Costa coffee ltd
Kings hill, Kent
10.2015 - 08.2017
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Set up and calibrated machinery to meet specific production requirements.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Prepared eye-catching, creative latte art to please customers.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Veterinary Nurse Assistant

Kings hill vets ltd
kings hill, kent
09.2015 - 04.2016
  • Handled multiple calls per day to address customer inquiries and concerns. Appointments, medication queries etc.
  • Developed team communications and information.
  • Resolved problems, improved operations and provided exceptional service.
  • Adhered to excellent hygiene standards both preparing and cleaning surgical equipment. Made surgery kits for specific procedures.
  • Ensure both office space and surgery areas were cleaned to a surgical cleanliness standard.

Education

No Degree - A-Levels

The Malling School
West Malling

High School Diploma -

The Ebbsfleet Academy
Swanscombe
09.2012 - 07.2015

Accomplishments


  • Specialist Public Order training Level 1 (property entry)
  • Basic and emergency first aid training
  • British sign language (BSL)

Interests

Horse Riding

Rock climbing

Gym and fitness / weight training

Technology and security software

Art and drawing

Fine arts and museums

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Sophie BennettLab Technician