Martinho Da Cunha
Southall
Summary
Industry: IT Operations & Helpdesk Total years of experience: 12 Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Coordinated Security Supervisor with Number years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Cordant Security LTD
07.2017 - 07.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Customer Service Assistant
Tenpin
02.2015 - 04.2016
- Booking/ Answering call for customer around 800/1000 per day
Customer Service Advisor
Sainsbury(Greenford)
07.2014 - 04.2015
- Picked and loaded products into chiller
- Examined and inspected containers, materials and products, to ensured that packing specifications were met
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Assistant/Supervisor
Euphorium Bakery
06.2013 - 03.2014
- Moulded and prepared bread, sweet buns and biscuits
- Marked and labelled products
- Baked breads and confectionary
- Worked to health & safety and food hygiene standards
Filing Clerk
CINTAS
05.2013 - 10.2013
- Provided general admin duties such as filing, scanning and binding of documents
- Maintained the files which were ready to be dispatched
- Kept the working area clean and tidy
Warehouse Operative
TD Packaging
01.2012 - 10.2012
- Packed and labelled products into containers, which were ready to be dispatched
- Checked products for quality and remove defective items
- Reported any problems to duty supervisor
- Kept working areas clean and tidy
Chartered Accountant/CSR
Excel Engineering
08.2019 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Pearson BTEC Level 2 Award - Door Supervisor
SIA
Ealing 07.2014
Bachelor Of Applied Arts - Economics
Goa University
University Road, Taleigao, Goa 403206, India03.1996
HABC Level 2 Certificate In Customer Service - Customer Service
High Field
South Yorkshine09.2016
HABC Level 1 Certificate In Personal Development - Personal Development For Employability
High Field
South Yorkshine09.2016
HABC Level 1Principles Of Health And Safety - Health And Safety
Highfield
South Yorkshine 09.2016
HABC Level 1 Fire Safty - Fire Awareness (QCF)
High Field
South Yorkshine 09.2016
BTEC Level 2 - Public Space Surveillance
SIA
Ealing 11.2014
Skills
- Customer Service
- Certifications and Licenses
- SIA Door Supervisor Licence
- CCTV Certificate
- Additional Information
- KEY SKILLS/ ABILITIES
- An enjoyment in working with the public
- Good practical skills with a reasonable level of fitness
- The ability to follow written and verbal instructions
- The ability to work quickly, accurately and working towards deadlines
- Good IT skills
- Have an awareness of health & safety
- Alarm System Monitoring
- Safety and Security
- Investigative Procedures
- Event Staffing
- File and Records Management
- Improve Policies
- Certified Security Supervisor
- CCTV Expertise
- Security Officer Training
- Weekly Payroll
- Staff Management
- Retail Sales Customer Service
- Stocking and Replenishing
- Microsoft Excel
- Customer Consulting
Additional Information
- Personal Details Driver's License: Cars , Eligible to work in the UK: Yes Highest Level of Education: Certificate of Higher Education
Timeline
Chartered Accountant/CSR
Excel Engineering
08.2019 - 05.2023
Security Supervisor
Cordant Security LTD
07.2017 - 07.2019
Customer Service Assistant
Tenpin
02.2015 - 04.2016
Customer Service Advisor
Sainsbury(Greenford)
07.2014 - 04.2015
Customer Assistant/Supervisor
Euphorium Bakery
06.2013 - 03.2014
Filing Clerk
CINTAS
05.2013 - 10.2013
Warehouse Operative
TD Packaging
01.2012 - 10.2012
Pearson BTEC Level 2 Award - Door Supervisor
SIA
Bachelor Of Applied Arts - Economics
Goa University
HABC Level 2 Certificate In Customer Service - Customer Service
High Field
HABC Level 1 Certificate In Personal Development - Personal Development For Employability
High Field
HABC Level 1Principles Of Health And Safety - Health And Safety
Highfield
HABC Level 1 Fire Safty - Fire Awareness (QCF)
High Field
BTEC Level 2 - Public Space Surveillance
SIA
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