Martine Ashton
St Helens,Merseyside
Summary
Accomplished management professional with extensive experience in operational leadership and strategic planning. Proven ability to enhance performance through effective contract compliance and SLA management. Expertise in team management, achieving targets while prioritizing health and safety. Strong interpersonal and communication skills facilitate conflict resolution and alignment of business objectives with organizational values.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Field Service Manager
Capita EMS
, North West
2020.01 - Current
- Managed field service operations to achieve SLA delivery cost-effectively.
- Oversaw Field Managers and Field Monitoring Officers within the area.
- Advised Line Manager of any field service failures or non-compliance with contractual obligations.
- Supported Field Managers and Field Monitoring Officers as required.
- Reviewed work schedules for Field Monitoring Staff in coordination with Monitoring Centre.
- Ensured legal compliance in vehicle fleet management at all times.
- Handled queries from Monitoring Centre, Field Supervisors, and FMOs on-call.
- Maintained health, safety, security, and environmental standards in line with ISO requirement
- Led implementation of field service strategies to improve operational efficiency.
- Managed a team of technicians to ensure adherence to safety protocols and service standards.
- Facilitated scheduling and resource allocation to improve service response times..
- Analysed service performance data to identify areas for process enhancement.
- Collaborated with cross-functional teams to align field service activities with organisational goals.
- Accomplished business expansion with strategic recruitment efforts.
Field Service First Line Manager
Capita EMS
, North West
2015.01 - 2020.01
- Ensured adherence to Standard Operating Procedures and maintained full contract compliance.
- Promoted Health & Safety practices, ensuring alignment with Safe Systems of Work.
- Managed equipment audits, minimising losses and maintaining accurate data records.
- Monitored quality through data analysis aligned with Quality Management Framework.
- Identified improvement areas and implemented initiatives to enhance operational efficiency.
- Minimised SLA failures by conducting proactive data analyses and facilitating problem-solving sessions.
- Provided leadership to nurture positive working relationships and team engagement.
- Organised regular team meetings to address challenges and share best practices for service delivery.
Education
Advanced Leadership Program - Advanced Leadership
Capita
North WestBA Hons - Criminal Justice
Liverpool John Moores University
LiverpoolA 'Levels -
Liverpool John Moores University
LiverpoolO 'Levels -
Notre Dame High School
Skills
- Excellent Leadership skills
- Emotional Intelligence
- Performance Management Experience
- An appreciation of the Serco Absence Management and Disciplinary Policy and Procedures
- Management Experience
- Self-motivated and able to work on own initiative with minimal supervision
- High level of accuracy and attention to detail
- Working knowledge of the business objectives and values
- Good time management and organisational skills
- Excellent interpersonal and communication skills
- Able to work under pressure
- Results focused and able to manage a team of people to achieve stretching targets
- Operational leadership
- Strategic planning
- Data analysis
- Contract compliance
- SLA management
- Performance monitoring
- Health and safety
- Conflict resolution
Timeline
Field Service Manager
Capita EMS
2020.01 - Current
Field Service First Line Manager
Capita EMS
2015.01 - 2020.01
Advanced Leadership Program - Advanced Leadership
Capita
BA Hons - Criminal Justice
Liverpool John Moores University
A 'Levels -
Liverpool John Moores University
O 'Levels -
Notre Dame High School