Martina Mammoli
Manchester
Summary
Dynamic professional with expertise in client retention and team building, leveraging strong communication and time management skills to drive success. Adept at creative problem-solving and skilled in sales and negotiation, with proficiency in CRM software to enhance customer relationships. Committed to fostering collaborative environments and achieving business objectives through strategic initiatives.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Event Manager
Self-Employed
Manchester
05.2022 - Current
- Managing all phases of day operations and logistics, ensuring the smooth running of multiple events, ranging from weddings to private gatherings and corporate functions.
- Conducting venue inspections for optimal space utilisation.
- Designing event set-ups and displays to match client requests/expectations.
- Taking the lead in critical logistical decision making whilst ensuring all requirements are carried out according to the event plans.
- Ability to react quickly to deviations in the event plans and flexible approach to running events and meeting the clients demands to tight time frames.
- Organising diverse team members, fostering a collaborative work environment.
- Hiring temporary event staff based on budgets, event size and specialised skills required.
- Obtaining client feedback to determine improvements for future events.
Account Manager
Indeed Flex
Manchester
07.2023 - 09.2024
- Serving as the lead point of contact for assigned hospitality client portfolio, ensuring their needs and expectations are met or exceeded.
- Cultivating positive, long-term relationships through in-person/virtual meetings and any business-related team buildings.
- Supporting the growth of existing accounts through new business opportunities.
- Establishing and maintaining effective working relationships with the internal team members and client stakeholders.
- Developed new strategies with a focus on customer retention.
- Working independently, managing work flow and meeting deadlines.
- Working closely with product development teams for customising offerings according to client needs.
- Facilitated training sessions to upskill junior team members.
Account Manager
Paragon Meed Ltd
Manchester
03.2020 - 04.2022
- Writing and posting adverts to various job sites as well as social media.
- Resourcing and recruiting of temporary workers to work within a food production environment.
- Shift check ins and reporting induction and training of temporary workers.
- Weekly payroll administration, recording of overtime/shifts/holidays.
- Following up, clocking issues and unauthorised absences. Daily performance & nonconformance administration.
- Liaising with workers and managers on the shop floor resolving issues, alongside coordinating support from colleagues.
Event Manager
Renaissance Hotel
Manchester
05.2016 - 03.2020
- Planning daily activities/events and communicating with all the other departments to synchronize delivery of other related services, managing event deliveries to ensure that the right event get the right delivery at the right time.
- Communicating with the Meeting and Events Sales coordinators to ensure that the level of customer service delivered supersedes customer's expectations.
- Attending daily and weekly operational meetings communicating with the relevant head of department alongside making sure all information relating to upcoming business are up to date.
- Monitoring beverage orders as required for all banquet functions ensuring this gets completed on time and without going over the monthly budgets.
- Recruiting and mentoring new staff members and inducting them on company's policies and procedures as well as keeping track of their performance to ensure they keep progressing within their roles and they stick to the company's policies.
- Working shift patterns as required by departmental needs, using in-house IT systems e.g. Opera to monitor, coordinate and report on daily activities.
- Carrying out other administrative duties as requested by the business such as sales forecast and weekly working schedule, monthly departmental meetings alongside ensuring the department is continuously stocked with all equipment needed.
Education
High School -
Tourism & Hospitality High School
09.2006 - 06.2011
NVQ Level 3 Diploma - Hospitality Supervision and Leadership
Babcock Training Ltd
11.2016 - 11.2017
Skills
Client retention
Team building
Strong communication and time management
Creative problem-solving skills
Sales and negotiation skills
CRM Software
Languages
Italian
Native
English
Fluent
Spanish
Elementary
Timeline
Account Manager
Indeed Flex
07.2023 - 09.2024
Event Manager
Self-Employed
05.2022 - Current
Account Manager
Paragon Meed Ltd
03.2020 - 04.2022
NVQ Level 3 Diploma - Hospitality Supervision and Leadership
Babcock Training Ltd
11.2016 - 11.2017
Event Manager
Renaissance Hotel
05.2016 - 03.2020
High School -
Tourism & Hospitality High School
09.2006 - 06.2011
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