Summary
Overview
Work history
Education
Skills
Timeline
Generic

Martina Fitzgerald

Southam ,Warwickshire

Summary

I consider myself to be very lucky to have a variety of career paths in turn obtaining an extensive array of transferable skills.

My work has always been people centred this is what excites me and drives my passion to be successful.

My voluntary work in the past has been a great satisfaction and gives me a sense of pride to be able to help and make a difference, from supporting victims of crime to raising funds to purchase a defibrillator.

My current role as a Community first responder for West Midlands Ambulance service finds me dealing with extensive array of people in a variety of situations. Always being ready to deal with the good, bad and unexpected. The need for reactive intentions with protocol regimes.

Working with victims of crime dealing with emotional and practical needs.

Risk assessments are paramount to keep you, service users and the company safe.

I am adaptive to different challenges in my life, a young carer for both parents, a single mother to 3 children and various work challenged from shifts to exposure to dynamic people from various backgrounds, which has broadened my mindset.

I describe myself as a good listener with an empathic attitude and a desire to interact with people for the best outcome.

My job, roles and responsibilities have allowed me to demonstrate that I am trustworthy.

I conduct myself in a professional manner and am proud to be representing my aims and intentions.

Overview

22
22
years of professional experience
6
6
years of post-secondary education

Work history

Office manager

Floors4less /Fatbobs Emporium
Southam , Warwickshire
01.2017 - Current
  • Assisted in maintaining office organisation by arranging files and documents efficiently.
  • Supported team by scheduling meetings and coordinating appointments effectively.
  • Managed incoming calls and emails, ensuring timely responses to inquiries.
  • Coordinated office supplies procurement and maintained inventory for operational needs.
  • Contributed to team projects by providing administrative support and facilitating communication.
  • Streamlined invoice processing procedures for smoother financial operations.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • F

Community champion

Tesco stores
Southam CP, Stratford-on-Avon, Warwickshire
08.2010 - 12.2016
  • Facilitated community engagement initiatives to strengthen relationships among residents and local organisations.
  • Developed and implemented outreach programmes that addressed community needs and encouraged participation.
  • Coordinated volunteer efforts to enhance community service projects and foster collaboration among diverse groups.
  • Organised workshops and events to educate community members on relevant issues and promote awareness.
  • Improved neighbourhood cleanliness, fostering pride and ownership among residents.
  • Advocated for educational resources to improve literacy rates in underprivileged sections of the community.
  • Developed partnerships with local businesses to support community projects.
  • Explored and encouraged new donation and fundraising opportunities to develop new income streams.

Funeral arranger

H Dawson’s Funeral Home
Leamington spa, Warwickshire
04.2008 - 07.2010
  • Coordinated funeral arrangements by liaising with families to understand their wishes and preferences.
  • Managed logistics of services, ensuring timely transportation of the deceased and necessary equipment.
  • Assisted in the preparation of documentation, including death certificates and burial permits.
  • Provided emotional support to grieving families, offering guidance and resources during difficult times.
  • Developed and maintained relationships with local cemeteries and crematoria to facilitate seamless services.
  • Organised viewings and memorial services, ensuring all aspects met family expectations and cultural practices.
  • Handled paperwork related to death certificates, obituaries, and legal documents efficiently.
  • Offered advice on burial options resulting in informed decision making by clients.

Self employed publican

Self employed
Southam CP, Stratford-on-Avon, Warwickshire
06.2003 - 10.2008
  • Managed daily operations of pub, ensuring exceptional customer service and satisfaction.
  • Oversaw inventory management, implementing efficient stock control measures to reduce waste.
  • Developed and maintained relationships with suppliers, negotiating favourable terms and pricing.
  • Trained new staff members in bar duties, enhancing their skills and performance.
  • Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
  • Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
  • Built loyal customer base by creating welcoming environment with top quality service.

Education

Btec level 3 - Public sector

Henley college
Coventry
09.1991 - 06.1992

GCSEs -

Cardinal Wiseman RC Girls School
Coventry
09.1983 - 07.1988

Skills

  • Crisis handling
  • Meeting coordination
  • Customer relationship management
  • Client relations
  • Office administration
  • Meeting facilitation
  • Bookkeeping
  • Office management
  • Record-keeping
  • Enquiry handling
  • Invoicing and billing
  • Telephone etiquette
  • General administration
  • Confidentiality maintenance

Timeline

Office manager

Floors4less /Fatbobs Emporium
01.2017 - Current

Community champion

Tesco stores
08.2010 - 12.2016

Funeral arranger

H Dawson’s Funeral Home
04.2008 - 07.2010

Self employed publican

Self employed
06.2003 - 10.2008

Btec level 3 - Public sector

Henley college
09.1991 - 06.1992

GCSEs -

Cardinal Wiseman RC Girls School
09.1983 - 07.1988
Martina Fitzgerald