Martina Crkonova, MSc; BSc

Contract for teaching tutors in Truro College for their CPD development.

• Fostered an environment conducive to learning through engaging and supportive coaching methods.
• Evaluated staff performance post-training; provided constructive feedback accordingly.
• Implemented an interactive e-learning platform, enhanced accessibility of training resources.
• Maintained meticulous records of each participant's progress throughout the course duration.
• Devised unique training strategies to suit varied learning styles amongst employees.
• Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
• Achieved high engagement rates with innovative training techniques.
• Handled logistical arrangements for off-site seminars and workshops efficiently.
• Stayed abreast of latest industry trends; incorporated these into relevant courses.
• Facilitated open discussions during sessions, encouraged active participation from attendees.
• Complied strictly with company policies whilst developing and executing all training initiatives.
• Handpicked suitable external trainers as per specific requirements.
• Collaborated with management to create personalised development plans for employees.
• Streamlined onboarding process for new hires by designing a robust orientation programme.
• Tailored training modules for improved staff productivity.
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Outlined HR objectives and assessed learning outcomes to guide planning activities.
• Tracked impact of training programmes against pre-established metrics.
• Organised health and safety training sessions, promoting a safe working environment.
• Facilitated regular health and safety training sessions, enhancing overall spa safety.

• Maintain accurate records of training activities, including attendance, participant feedback, and training evaluations.
• Act as a role model for wellness by practicing self-care and promoting a healthy work-life balance among team members.
• Training Teams of Spa Therapists in 7 luxury resorts in various massage techniques; Nutrition; Sel-Care

• Apart from daily activities with Young Adults, I have created a Wellness Workshop for my Colleagues about Self Care and Emotional Well-being including basic massage techniques for feet, Hands and Head and Meditation Techniques
• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Provided support in social, physical and emotional areas to assist clients with integrating into local community.
• Tracked and documented client behaviors, activity engagement, skills development and notable incidents.
• Provided emotional support and engaged in meaningful conversations.
• Supported individuals in maintaining independence and encouraged their participation in activities.
• Prepared meals and ensured dietary requirements were met.
• Assisted with medication management and followed prescribed treatment plans.
• Performed light housekeeping duties and maintained a clean and safe environment.
• Collaborated with a team to ensure the well-being of individuals.

• Overseeing the day-to-day operations of the spa, managing staff, ensuring customer satisfaction, and maintaining a clean and safe environment.
• Positively motivate all staff to deliver Customer Journey of Excellence
• Retained exceptional treatment and product knowledge to provide helpful, informative customer service.
• Verified sufficient stock levels of linen, robes and slippers to replenish changing rooms with fresh supplies.
• Developed spa therapists by providing ongoing support, training and feedback to foster an environment of continuous service improvement.
• Sourced contractors and repair staff to fix maintenance issues, limiting facility disruptions and closures.
• Kept well-stocked reception areas to increase add-on sales of spa and beauty products, aiding revenue growth.
• Delivered first-class guest experiences through personalised, attentive care from arrival to departure.
• Checked facilities regularly to maintain good working order and upkeep cleanliness standards.
• Reported on monthly spa performance figures to identify weak spots and implement improvement strategies.
• Administered additional spa treatments to promote relaxation, improve circulation and relieve muscle tension.
• Exceeded weekly sales targets by actively upselling products and services after treatments.
• Recruited talented spa staff to deliver varied treatments to exceptionally high standards.
• Maintained treatment room and spa hygiene through diligent cleaning and disinfecting procedures.
• Provided impeccable customer service to meet and exceed client needs, leading staff by example to generate repeat business.
• Marketed special offers and seasonal promotions to increase spa attendance and grow customer bases.
• Responsible for budgeting, marketing, and developing spa policies and procedures.
• Designing and delivering training programs for spa staff, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
• Responsible for conducting performance evaluations, providing feedback and coaching, and staying updated on industry trends and best practices to continuously improve the training program.
• Developing new spa treatments or services and ensuring that all staff members are trained on them.
• First Aid Training; H&S Training; COSH Training

• Assisted with feeding and drinking tasks when required by clients.
• Administered medication as required in care plans and instructed by doctors.
• Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
• Provided emotional support to make families and patients feel comfortable and supported.
• Provided clients with exciting and mentally stimulating activities to improve quality of life.
• Supported clients with bathing, washing and toileting.
• Maintained excellent client relationships by offering practical and emotional support throughout care.
• Conducted patient assessments to determine care plan requirements and additional medical needs.
• Promoted client independence by providing motivation throughout daily tasks.
• Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitisation.
• Proactively asked patients and colleagues for feedback on personal performance to enhance skills and care delivery.
• Conducted cooking, drink making and cleaning tasks while caring for patients.
• Listened to patient complaints and feedback, actioning improvement to increase quality of care.
• Looked after clients' physical, emotional and social needs using person-centred approach.
• Measured care plan effectiveness by closely observing patient behaviour and physical improvements.
• Maintained client confidentiality at all times in line with organisational guidelines.
• Maintained safe medical equipment by thoroughly and adequately disinfecting equipment before use.