Martina Bisori
London
Summary
ith over ten years of experience in customer service and team leadership within hospitality, I bring a strong work ethic, clear communication skills, and a genuine passion for delivering outstanding guest experiences. I thrive in fast-paced environments and take pride in creating a welcoming atmosphere for both customers and colleagues.
Energetic, resilient, and highly motivated, I am a positive and reliable team player who adapts quickly and leads by example. I am committed to maintaining high service standards, supporting team performance, and contributing to a workplace culture built on respect, collaboration, and continuous improvement.
Overview
13
13
years of professional experience
2023
2023
years of post-secondary education
Work history
Trainer, Waitress & Hostess
FLAT IRON STEAK HOUSE LONDON BRIDGE
London
2023.12 - Current
- Provided knowledge of menu items to aid customer decision making
- Trained new employees on protocols and procedures to boost team efficiency.
- Adjusted seating arrangements based on reservations to optimise table usage.
- Worked with team to ensure efficient service during peak hours.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Supervisor
EATALY
London
2022.04 - 2023.12
- Supported a team of 15 staff members in managing daily operations.
- Assigned tasks to team members to promote efficient workflow.
- Schedule daily staff shifts to maintain optimal coverage.
- Oversee daily operations, ensuring cleanliness and inventory management.
- Oversaw the opening and closing of tills, following strict financial protocols.
Team Member, Team Leader & Barista
EATALY
London
2021.08 - 2022.04
- Trained new team members for smooth transition into the role.
- Handled multiple customer transactions concurrently, enhancing workflow efficiency.
- Delivered excellent customer service to ensure repeat business.
- Managed multiple orders simultaneously for faster service delivery.
- Assisted in stock control and inventory management for smooth bar operations.
Barista & Team Member
AMICI E DELICATESSEN
London
2020.09 - 2021.08
- Prepared and served a variety of hot and cold beverages, ensuring customer satisfaction.
- Managed high volume orders during peak hours while maintaining service quality.
- Prepared fresh sandwiches by washing, cutting, and chopping ingredients efficiently for quick service.
Administrative and Accounting Officer
Allianz
Rome
2013.01 - 2020.08
- Provided administrative support for issuing and managing insurance policies.
- Processed documentation in accordance with agency procedures.
- Assisted clients in understanding insurance policies to enhance satisfaction.
- Organised online document archives for improved retrieval.
Education
Emergency First Aid at Work -
Siren Training LTD
London, United KingdomGraphology Diploma - undefined
A.G.I.F. (Italian/French Graphology Association)
Rome, ItalyHigh School Diploma - Social Sciences
High School "Margherita di Savoia"
Rome, ItalySkills
- Customer service
- Team Leadership
- Strategic planning
- 10 years of experience
- Communication excellence
- Teamwork and communication
- Empathetic listening
LANGUAGES
italian
Native
English
Fluent
Timeline
Trainer, Waitress & Hostess
FLAT IRON STEAK HOUSE LONDON BRIDGE
2023.12 - Current
Supervisor
EATALY
2022.04 - 2023.12
Team Member, Team Leader & Barista
EATALY
2021.08 - 2022.04
Barista & Team Member
AMICI E DELICATESSEN
2020.09 - 2021.08
Administrative and Accounting Officer
Allianz
2013.01 - 2020.08
Graphology Diploma - undefined
A.G.I.F. (Italian/French Graphology Association)
High School Diploma - Social Sciences
High School "Margherita di Savoia"
Emergency First Aid at Work -
Siren Training LTD