Summary
Overview
Work History
Education
Skills
Timeline
Certifications
Hi, I’m

Martin Yates

Professional Services Consultant (IT)
Leatherhead
Martin Yates

Summary

Dynamic Principal Professional Services Consultant with a proven track record at Blackerry UK, excelling in solution architecture and client relationship building. Recognized for enhancing team performance through fostering collaboration. Successfully implemented tailored MDM solutions, significantly boosting client satisfaction and project success.

Overview

10
years of professional experience

Work History

Blackberry UK
Remote

Principal Professional Services Consultant
03.2019 - Current

Job overview

  • Design , Implement and Troubleshoot Enterprise Mobile Device Management (MDM) Solutions
  • Exceeded performance targets consistently by executing well-defined implementation strategies and leveraging industry expertise to close projects effectively.
  • Enhanced internal and Customer project team morale and productivity by fostering a supportive, inclusive work environment that valued diversity and encouraged open communication.
  • Developed comprehensive training programs to improve team performance and expand skillsets within the organization.
  • Facilitated knowledge transfer among Customers and business partner members by creating an environment that encourages learning and collaboration.
  • Established strong relationships with key stakeholders, fostering trust and collaboration for successful projects.
  • Enhanced client satisfaction by delivering effective solutions tailored to their unique needs and requirements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Self Employed, Under Company 85 (Telstra Purple)
Remote

Professional Services Consultant (Contractor)
03.2016 - 03.2019

Job overview

Providing Consulting for IT, BlackBerry/GOOD Technologies solutions, and Project Management. I travelled the UK and Europe delivering solutions and technical training. BlackBerryGood/ are the leader in multiplatform enterprise mobility and Managed Mobility Services
- Ensured a continued high level of measured Customer satisfaction working internationally with BlackBerry, Company 85, and Good Technologies.
-Project management and technical consulting including application administration
- Delivered training and consulting services on Enterprise Mobility Management in UK and Europe including GOOD
for Enterprise and GOOD Dynamics and BlackBerry Enterprise Server
- Delivering a range of training to private sector and public organisations throughout the region
-Strong resilience and resourcefulness have been highly advantageous when travelling and carrying out short assignments. The parameters of assignments can change rapidly, being able to quickly adapt to changing situations successfully with short notice has been praised and ensured assignments have been successful. At all
times the driving force and motivation was focused on the delegates/Customer.

Education

Open University towards A BSC in Geology

04.2001

Skills

Knowledge transfer

Training delivery

Data migration

Software implementation

Service level agreements

Requirements gathering

Solution architecture

Client relationship building

Policy development

Workshop facilitation

Teamwork and collaboration

Problem-solving

Effective communication

Timeline

Principal Professional Services Consultant

Blackberry UK
03.2019 - Current

Professional Services Consultant (Contractor)

Self Employed, Under Company 85 (Telstra Purple)
03.2016 - 03.2019

Open University towards A BSC in Geology

04.2001

Certifications

Prince2 Practitioner

BlackBerry Software Certified Technical Trainer

Lotus Software Certified Technical Trainer

Martin YatesProfessional Services Consultant (IT)