Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Martin Williams

Epsom,Surrey
Martin Williams

Summary

Focused Operations Manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. An effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement.


Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or resource management role with growing organisation.


Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.



Overview

15

Years of Professional Experience

5

Years of Higher Education

4

Years spent within West Mercia Police Special Constabulary

5

Years Spent Working Overseas

Work History

Constantine Beach Cafe, Shop & Rental
Padstow, Cornwall

Business Manager
06.2022 - 12.2023

Job overview

  • Monitored health and safety measures for guaranteed compliance.
  • Reviewed sales and expense records to make proactive adjustments to policies and procedures.
  • Negotiated with vendors and service providers to control business expenditures.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Oversaw financial management of 8 team members, including monthly account reconciliations, billing cycles and debt management.
  • Coordinated hiring, recruitment and training strategies to build a successful team in a fast paced working environment.
  • Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.

Philema Hospitality Management
Plymouth, Devon

Deputy Operations Manager
01.2022 - 06.2022

Job overview

  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Led overall direction, coordination and evaluation of department functions.
  • Designed and implemented training to further develop staff based on business goals.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Analysed financial data to track and achieve budget targets.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Leveraged strategic networking to create new business opportunities.
  • Forecasted sales trends to plan team resourcing.

RED Hotels
Mawgan Porth, Cornwall

Guest Relations Manager
07.2021 - 12.2021

Job overview

  • Networked with media and PR professionals to build campaign reach.
  • Replied to negative online feedback with constructive, helpful responses, seeking to resolve service issues.
  • Guaranteed quality CRM data, performing weekly database cleansing to update customer contact details.
  • Monitored and responded to positive reviews to maintain service excellence beyond guest stays.
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities.
  • Coached and mentored guest care teams to deliver first-class hospitality services.
  • Organised marketing plans and programmes to best support business growth and development.
  • Drove customer retention, building engaging relationships through every interaction.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Resolved customer complaints calmly and professionally, providing positive solutions to maintain satisfaction.
  • Used insights from guest feedback to improve services, facilities and events.
  • Maximised media coverage through tactical planning and communications.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Coordinated placements for television and radio, social media and print publication advertisements.
  • Maximised sales revenue growth by successfully identifying and capitalising on cross-selling opportunities.
  • Built public relations strategies for broadened advertising scope.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Developed marketing plans to support department strategies.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
  • Oversaw daily operations to achieve high productivity levels.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Wrote reports outlining project progress and results.

Education

North East Surrey College of Technology (NESCOT)
Epsom

Level 2 NCFE CACHE from Counselling Skills
01/2024 - 04/2024

University Overview

Liverpool John Moores University
Liverpool

Bachelor of Arts from Sports Development & Business
09/2008 - 06/2011

University Overview

Indiana University of Pennsylvania
Indiana, USA

Higher National Certificate from Sport Studies
01/2007 - 06/2007

University Overview

University of Worcester
Worcester

Higher National Certificate from Sport Studies
09/2005 - 06/2007

University Overview

Worcester Sixth Form College
Worcester

BTEC National Diploma from Sports Development & Fitness
09/2003 - 06/2005

University Overview

Bishop Perowne CofE College
Worcester

GCSEs from Including Maths, English & Science
09/1998 - 06/2003

University Overview

Skills

  • Operations management
  • Recruiting and hiring
  • Leadership and team building
  • Business analysis
  • Human resources management
  • Customer relationship management
  • Recruitment
  • Safety, Health and Environment training
Availability
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Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Timeline

Business Manager
Constantine Beach Cafe, Shop & Rental
06.2022 - 12.2023
Deputy Operations Manager
Philema Hospitality Management
01.2022 - 06.2022
Guest Relations Manager
RED Hotels
07.2021 - 12.2021
North East Surrey College of Technology (NESCOT)
Level 2 NCFE CACHE from Counselling Skills
01/2024 - 04/2024
Liverpool John Moores University
Bachelor of Arts from Sports Development & Business
09/2008 - 06/2011
Indiana University of Pennsylvania
Higher National Certificate from Sport Studies
01/2007 - 06/2007
University of Worcester
Higher National Certificate from Sport Studies
09/2005 - 06/2007
Worcester Sixth Form College
BTEC National Diploma from Sports Development & Fitness
09/2003 - 06/2005
Bishop Perowne CofE College
GCSEs from Including Maths, English & Science
09/1998 - 06/2003
Martin Williams