Martin Thorogood
Clifton, Shefford, Bedfordshire,United Kingdom
Summary
Dynamic professional with a strong focus on client relationship management and project leadership, adept at building trust with clients and ensuring regulatory compliance. Demonstrates innovative thinking and resilience under pressure, leveraging expertise in CRM systems to enhance customer satisfaction. Skilled in conflict resolution and efficient decision-making, with a collaborative approach that fosters team success. Committed to adapting to change and taking initiative, aiming to drive organisational growth through creative solutions and attention to detail.
Overview
23
23
years of professional experience
Work history
Specification Manager for Facades and EWI
Saint-Gobain Weber
Flitwick, Central Bedfordshire
09.2023 - 06.2025
- Maintained accurate and current records of specification changes.
- Collaborated with engineering teams to resolve specification discrepancies.
- Integrated workflows with production teams to optimise operational efficiency.
- Identified inefficiencies in specification management to drive continuous improvement initiatives.
- Analysed market trends to anticipate shifts in product specifications.
- Consulted clients to ascertain architectural preferences aligning with design goals.
- Managed technical specifications, enhancing overall product performance.
- Conducted training sessions for employees and external installers to improve understanding of company standards, regulations and products.
Specification Sales Manager
Construction Specialties
Westcott, Buckinghamshire
08.2015 - 09.2023
- Delivered CPD presentations to clients, educating Architects on product features and services.
- Identified client needs to maintain relationships and establish new connections.
- Resolved customer issues promptly, enhancing client satisfaction and closing deals.
- Evaluated performance against KPIs, implementing development plans for improvement.
- Conducted product training and demonstrations to raise consumer awareness and revenue.
- Facilitated meetings with sales team to address selling challenges and share best practices.
- Managed accounts to strengthen existing relationships and increase business share.
Area Sales Manager for Tile Fixing
Saint-Gobain Weber
Flitwick, Central Bedfordshire
08.2002 - 07.2015
- Analysed territory potential and tracked sales to produce status reports.
- Facilitated networking at events and via phone to enhance business profitability.
- Demonstrated products and features at customer locations and special events.
- Employed consultative sales techniques to identify and fulfil customer needs.
- Serviced existing accounts regularly to optimise revenue streams.
- Efficiently resolved order issues, boosting customer satisfaction ratings.
- Supported independent distributors with strategic consultation to drive profit growth.
- Collaborated with product users on-site to identify up-selling opportunities.
Skills
- Collaborative approach
- Leadership in team setting
- Building trust with clients
- Regulatory compliance awareness
- CRM systems proficiency
- Efficient decision-making
- Resilience under pressure
- Initiative taking
- Product expertise
- Attention to Detail
- Conflict Resolution
Outside of Work
Away from work I am a keen photographer, capturing Wildlife, Landscapes, Flowers and Sports.
Going together with the photography I enjoy the post-production exercise of editing the photos, working to improve the overall composition.
My son plays Roller Hockey for our local club, I coach his u15s team and assist in running weekly coaching sessions for various age groups and refereeing at tournaments. I also sit on the committee as the club Publicity Manger, promoting the club through various Social Media platforms and our Website, which I helped build and maintain.
I am the Eastern Counties Regional President and oversee the committee and implement initiatives to drive the sport forward.
I am also a National Level Coach assisting the England Coaching Director with Training Camps and Academies, in this country and in Portugal.
When I can, I enjoy cycling, mainly on my Road Bike but have recently got a Mountain Bike too so my son and me enjoy taking ours over the local woods for rides.
Then any additional spare time I manage to find, I enjoy gaming, reading and practicing guitar.
Timeline
Specification Manager for Facades and EWI
Saint-Gobain Weber
09.2023 - 06.2025
Specification Sales Manager
Construction Specialties
08.2015 - 09.2023
Area Sales Manager for Tile Fixing
Saint-Gobain Weber
08.2002 - 07.2015