Martin Stubbings
Bournemouth,Dorset
Summary
I am a currently a level 3 lead night manager in Morrisons and in a previous role I was a store manager I have superb customer skills. I have always worked to budgets and excelled them. I always deliver within timescales. I am a Very strong leader always looking to further my career and develop myself more. I am resilient and work well as part of a team and on my own. I am always on time always dressed for the job and have a perfect absence history for over 19 years. I have managed various teams and always motivate and inspire them to deliver results. I am a great communicator and am comfortable talking to all work levels. I am fully competent to run a multi million pound business and hold the accountability for it . I am hard working and will always do what is asked to complete tasks efficiently and professionally to deliver results.
Overview
24
24
years of professional experience
Work history
Lead Manager
Asda
Eastleigh, Hampshire
11.2024 - Current
- Duty lead role ensuring store is secure, legal and productive while delivering excellent customer shopping experience.
- Lead various management roles to deliver expected standards and tasks in a timely manner.
- Managed team meetings to enhance communication and teamwork.
- Executed quality control measures, securing high standards across all tasks.
- Ensured timely delivery of projects by monitoring progress closely.
- Built strong relationships with stakeholders through effective communication skills.
- Set challenging targets, driving the team towards achieving them efficiently.
Level 3 Lead night manager
Morrisons
Verwood, Dorset
06.2019 - 11.2024
- Held accountanbility and responsibility of store during night hours.
- Delivered a high store standard through successful closedown routines.
- Manage the team to deliver great store standards with strong availability for opening.
- Ensuring the store is safe and secure at all times following lock up and alarm procedures
- Manage performance of whole night team, late evening staff and early morning team.
- Ensure the training is completed for all staff at all times to deliver better performance.
- Challenge the day operations through the handovers with managers in evening and morning to deliver a great 24hr cycle
- Engage directly with store manager and area manager to deliver results on a daily basis.
- Train incoming managers as the training store lead for night managers.
- Manage known and unknown loss to ensure cost lines are met on a daily basis.
Store Manger
Sports Direct
Poole, Dorset
04.2016 - 05.2022
- Managed the team to deliver KPI'S on a regular basis to ensure success.
- Maintained great mystery shopper results to deliver a great customers shopping experience.
- Held full accountability for all aspects of the store at all times.
- Worked to deadlines at all times to achieve daily,weekly and monthly tasks.
- Ensured health and safety was compliant at all times in store with risk assessments and correct documentation.
- Managed store maintenance issues and fixed in a timely manner.
- Managed rotas, absence, timekeeping and recruitment at all times.
- Reacted quickly under pressure to deliver change and react to issues in-store.
- Ensured security was maintained to deliver stock loss results and minimal theft occurred.
- Used seasonal events to promote the business to drive sales.
various management level positions
Tesco
New Milton, Bournemouth, Hythe, Kinson, Hampshire
01.2005 - 05.2015
- Alerted customers to upcoming promotions and seasonal events.
- Identified potential shoplifters and resolved the conflict.
- Trained new colleagues quarterly and annually reviewed them.
- Shared best practices for sales and customer service with other team members to help improve the shop's efficiency.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Developed colleagues to contribute to the shop's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimum staffing levels at all times.
- Answered customer calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, sales floor and promotional displays.
- Preserved a perfect attendance record for 16 years.
Customer assistant, Team leader
Tesco
New Milton
07.2002 - 05.2005
Education
GCSE -
Arnewood school
New Milton2002
Skills
- Customer focused
- Active listening skills
- Consistently meets team targets and goals
- Retail manager experience
- Upselling techniques
- Working to timescales effectively
- Skilled problem solver
- Motivated team player
- Employee and customer relations
- Natural leader
- Deliver change right first time
- Managing health and safety
- Great communicator
- Managing promotions and marketing
- Self motivated
Timeline
Lead Manager
Asda
11.2024 - Current
Level 3 Lead night manager
Morrisons
06.2019 - 11.2024
Store Manger
Sports Direct
04.2016 - 05.2022
various management level positions
Tesco
01.2005 - 05.2015
Customer assistant, Team leader
Tesco
07.2002 - 05.2005
GCSE -
Arnewood school