- As a proud member of the British Beekeepers Association & our local branch, Tiverton Beekeepers (committee member), most of my spare time is taken up with tending to my own hives & attending shows to promote the value of beekeeping
Martin Stott
Sampford Peverell,Devon
Summary
I have worked in the hospitality & catering industry for many years & can only work in an environment I feel proud of. I believe customer service & quality are key to achieving this.
My main aim is to provide great quality produce, with great quality service and achieve a great customer experience for all our guests.
Overview
33
33
years of professional experience
Work History
Skilled Baker
Tesco Superstore
Tiverton, Devon
07.2017 - Current
- Coordinated staff training in production and quality control to enhance team skills.
- Maintained strict hygiene standards in all baking and preparation areas, complying with health and safety regulations.
- Carried out all baking duties with care and attention to detail to guarantee production of high-quality products and minimise waste.
- Oversaw operations of bakery support team to maintain efficient workflow. & other bakers on a week to week basis.
- Ensured high standards were set for the presentation of products.
Pub Manager
The Globe Inn, Sampford Peverell
Tiverton, Devon
09.2016 - 07.2017
- Took on interim position at invitation of pub owners to educate and train existing and new staff, contributing to improved business profitability.
- Key front of house duties, managing a crew of 12 bar staff.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Designed and managed staff rotas for a team of 30+.
- Managed pub opening and closing, ensuring secure supply and cashing-up of POS tills.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
Process Technician
Nuffield Health
Tiverton, Devon
02.2014 - 08.2016
- Involving decontamination, inspection, sterilisation, and dispatch of surgical equipment.
- Documented process parameters and adjustments, creating valuable records for future reference and compliance.
Customer Service Supervisor
McDonald's
Tiverton, Devon
01.2012 - 01.2014
- Responsible for staff training in hospitality skills across five restaurants.
- Achieved outstanding customer satisfaction through effective team management.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Addressed and solved customer issues and complaints without difficulty.
Pub Manager
Various
Multiple Locations, South West
01.1994 - 01.2012
- Managed operations for multiple pub companies, including Whitbread Pub Partnerships, Ansells, Brains, Harvester, Chef & Brewer, and Magic Pub Co.
- Conducted holiday relief and led pub restructuring efforts to improve efficiency.
- Performed Chef/Manager relief and troubleshooting duties to address operational challenges.
Education
A-Levels - Various
Rednock Comprehensive
Dursley, GLS01-1991
GCSEs - Various
Rednock Comprehensive
Dursley, GLS01-1989
Skills
- Team management
- Quality control
- Staff training
- Customer service
- Hygiene compliance
- Baking techniques
- Inventory management
- Production planning
- Waste reduction
- Problem solving
Interests
Timeline
Skilled Baker
Tesco Superstore
07.2017 - Current
Pub Manager
The Globe Inn, Sampford Peverell
09.2016 - 07.2017
Process Technician
Nuffield Health
02.2014 - 08.2016
Customer Service Supervisor
McDonald's
01.2012 - 01.2014
Pub Manager
Various
01.1994 - 01.2012
A-Levels - Various
Rednock Comprehensive
GCSEs - Various
Rednock Comprehensive