Compassionate Healthcare assistant experienced in delivering clinical, physical and emotional support to children, young adults and adults. Committed to providing outstanding personalised care with proven successes in developing and stewarding long-term relationships with residents and community members. Highly skilled in coordinating operational tasks and cross-collaborating with colleagues in creating care plans, ensuring happy and healthy residents.
Overview
15
15
years of professional experience
Work History
Healthcare Assistant
Elysium Healthcare
08.2023 - Current
Support patients with challenging and complex mental health needs by communicating and encouraging involvement in activities as outlined in individual care plan.
Work with medical professionals, case workers and the multidisciplinary team to devise appropriate care plans for patients
Administered prescribed medications and monitored patient reactions to address contraindications.
Observing, engaging, assisting service users with social activities, identifying challenges, their needs and escalating them to appropriate team
Delivered high standard of holistic care to patients to promote equality, equity and dignity.
Documented patient information and care activities in electronic health record.
Upheld infection control and prevention policies across different patient-facing areas.
Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
Healthcare Support Worker
Integral Focus Support And Care Services
11.2022 - 09.2023
Assisted patients with daily tasks, including all care assistance such as personal hygiene care, daily routines, and social activity support
Successfully supported people with complex health and communication support needs
Ensured accurate record-keeping at all times and communicated with the supervisor regarding progress, events, and concerns
Communicating frequently with the service users so as to be able to identify their needs and attend to them accordingly
Treated patients with dignity and respect at all times
Worked with medical professionals and case workers to devise appropriate plans for all patients
Managed and administered medications and supplements
Assisting service users when required to retire to bed, ensuring that their room is at a comfortable temperature
Keep all matters related to patients or their families confidential at all times.
Aided patients with walking and limb exercises to improve strength and balance.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Senior Pharmacy Technician/Pharmacy Manager
Tanoso Health Centre, Ghana Health Service
08.2015 - 10.2022
Communicate with other line managers/clinicians to ensure safe handling of prescriptions and medications at all levels including continually assessing risks and making recommendations.
Maintain proper drug storage procedures, registries and records of controlled drugs.
Identify and implement improved standard operating procedures and new working processes to optimize the quality of pharmaceutical service at the health centre.
Train and coach newly employed pharmacy staff to offer high quality and cost effective care to all residents
Make final checks on pre-packed medications before dispensing
Dispense medications and educate patients on possible drug interactions, potential side effects and optimal routes of administration
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and clients for continued compliance with associated regulations
Clinical presentations on issues arising on medicines including prescriptions, drug administrations, dosage calculations, near misses and all forms of drug interactions
Maintain accurate medication stocks, identify and retrieve outdated medicines with compliance to medicines legislation
Ensure and perform stock operations with other line managers at all levels including procurement, requisition and receiving of drugs from the central medical stores, monthly and annual stock taking, restocking the central dispensary and other mini user units’ dispensaries within the health centre.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician (National Service Personnel)/Contract Worker
Ejisu Government Hospital
09.2013 - 08.2015
Assist the Clinical Pharmacist to reconcile site medication and update the associated records in line with practice and local policies
Support the Clinical Pharmacist to provide medication reviews
Counseled patients on new medications and OTC products
Prepared pre-packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
Used pharmacy software to enter prescription and insurance information
Interacted with healthcare professionals to support timely and proper processing of prescriptions
Educated patients on possible drug interactions, potential side effects and optimal methods of administration
Performed blood pressure and blood glucose tests on patients
Cleaned and disinfected counting trays after preparing medications
Followed department policies, procedures and best practices for pharmacy operations.
Pharmacy Assistant
Tracmar Community Pharmacy
01.2009 - 12.2012
Performed blood pressure and blood glucose tests on patients
Prescription reading and interpretation
Answered incoming phone calls and addressed questions from customers and healthcare providers
Completed insurance forms and billed insurance companies
Dispensing of OTC medications and counseling of patients
Stock taking and record keeping.
Education
Care Certificate - Healthcare
Flexebee Training Limited
London, United Kingdom
03.2023
Core Skill Training Framework - Health Management And Clinical Assistance