Martin Samuels
Lancing,UK
Summary
Results-driven partner and operations leader with experience in global relationship management, stakeholder engagement, and strategic commercial growth. Proven ability to build, develop, and manage diverse partner networks, driving measurable success through effective onboarding, training, and performance optimisation. Skilled in CRM systems, cross-functional collaboration, and delivering partner enablement programmes that align with business goals. Adept at working autonomously in remote environments to deliver high-impact outcomes.
Overview
14
14
years of professional experience
Work history
Key Account Manager
Flash Pack
11.2024 - 08.2025
- Manage performance of 14 international DMC partners, ensuring alignment with brand standards and operational goals.
- Lead onboarding, training, and relationship management to foster sustainable growth and partner engagement.
- Drive continuous improvement via performance reviews, KPI tracking (NPS, service delivery metrics), and data-led insights.
- Collaborate cross-functionally to resolve partner challenges, enhance service quality, and implement product updates.
- Negotiate with suppliers to secure commercially advantageous terms, supporting profitability.
Senior Operations Manager / Operations Manager
Flash Pack
04.2024 - 11.2024
- Directed a team delivering 60+ global trips, managing supplier relationships and operational workflows.
- Recruited, trained, and coached staff to drive performance and capability growth.
- Used customer insight data to identify improvements, collaborating across departments to elevate partner and customer experience.
- Developed internal tools with tech teams to streamline communication and partner management processes.
Operations Manager
Huggg
08.2022 - 02.2024
- Managed operational processes across departments, ensuring efficiency and compliance.
- Led a revenue operations project integrating multi-departmental workflows, improving scalability.
- Introduced and trained staff on AI tools to enhance productivity and decision-making.
- Coordinated cross-functional teams to improve operational outcomes and partner experience.
Administrative & Customer Support Officer
Huggg
London
01.2020 - 08.2022
- Delivered exceptional customer support, managing sensitive stakeholder communications with empathy and professionalism.
- Developed an online knowledge base, reducing inbound queries and improving service delivery.
Office Manager
Work the World
Brighton
12.2011 - 12.2019
- Managed administration and Microsoft Office 365 accounts, delivering training and ensuring compliance.
- Oversaw budgets, supplier negotiations, and health & safety compliance.
- Built and maintained strong relationships with internal teams and external stakeholders.
Education
Digital Marketing Introduction -
City Lit Pro
Foundation in Multimedia - Multimedia
Blackburn College
Blackburn, Blackburn with DarwenNational Diploma in Journalism - undefined
Blackburn College
9 GCSEs at Grade C or above - English Language, English Literature, Maths, Business Studies, Science etc
Habergham High School
Burnley, LancashireSkills
- Partner account & relationship management
- Training & enablement
- Commercial negotiation
- CRM systems
- Change management
- Process improvement
- Competitor awareness
- Technical proficiency
- Presentation proficiency
- Financial reporting
Affiliations
- I play guitar in an indie covers band
- Designing and builing guitar effects pedals
- I make and sell digital art prints
Timeline
Key Account Manager
Flash Pack
11.2024 - 08.2025
Senior Operations Manager / Operations Manager
Flash Pack
04.2024 - 11.2024
Operations Manager
Huggg
08.2022 - 02.2024
Administrative & Customer Support Officer
Huggg
01.2020 - 08.2022
Office Manager
Work the World
12.2011 - 12.2019
National Diploma in Journalism - undefined
Blackburn College
Digital Marketing Introduction -
City Lit Pro
Foundation in Multimedia - Multimedia
Blackburn College
9 GCSEs at Grade C or above - English Language, English Literature, Maths, Business Studies, Science etc
Habergham High School
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