Summary
Overview
Work History
Education
Timeline
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Martin Sampson

Hampshire, UK

Summary

I am a builder, I take on challenges and drive outcomes by building leading services and driving solutions resulting in positive OI through TCTS (total cost to serve) end-2-end modelling irrespective of market space, I relish new market challenges. A curious individual, unafraid of looking under the bonnet! My teams will always become the best we can be. Delivers results through engaging our people through a consultative focused approach, I engage, define, design and deliver cost down, service improvements, visibility, empowering our business to believe in the vision and journey to achieve. Martin is a highly accomplished Global Logistics and Operations Executive with over 25 years UK and international experience within Operational Excellence, Service Chain, Contract Logistics, 3PL/4PL, Trade Compliance and global transportation. Leading Logistics, and Service Supply Chain operations, with a substantial track record delivering profitability improvement, Transformation and BPO across e-commerce, B2B and B2C. Exceptional stakeholder and client management with the gravitas to attract, secure, enhance and grow profitable Client, Partner and Alliance relationships, driving market penetration and growth. A proven Logistics specialist and grounded commercial leader who has built and lead high performing teams consistently exceeding targets and expectations in demanding markets.

Overview

2046
2046
years of professional experience

Work History

Global Logistics Director

10.2022
  • E&C Honeywell Feb 2022

Senior Logistics + Service Operations Manager

Honeywell Research & Fine Chemicals Seelze GmBH
Global
01.2017 - 05.2021
  • 120m BU within Honeywell Enterprise) Manufacturer and distributor within this highly regulated sector
  • Senior Global Logistics and Business, Reporting into the VP ISC (International Supply Chain) with dotted line to the USA GM
  • Joined on an interim contract, offered and accepted perm position in June 2019
  • Key remit to transform and systemically improve model service delivery, compliance, cost, customer satisfaction and reduce the touch points within the supply chain
  • Over 10,000 SKU’s operating in a highly complex regulated market
  • Responsible for 7 Global DG/Haz DC’s (Outsource 3PL’s) in China, India, Ireland, UK, Germany, France & USA
  • 7 Direct reports and global team of 120 and 2 manufacturing sites situated in Germany and USA, All Transport modes across the DC’s and 12 Global Plants
  • Successfully delivered 60+ initiatives to improve our BPO providers capability and value globally achieving £20m cost savings
  • Creator of Vision and Strategies to implement LaaS (Logistics as a Service)
  • Delivered phase 1 savings of $1.5m, improved service delivery end-2-end and delivering DC rationalisation plan which will drive service improvement and further savings of $4.1 and model improvements for our customers
  • Assessed actual model needs and commitments versus market provider(s) capability for this unique model “the Amazon of the Chemical world”
  • Created and presented my vision to the Exec Leaders to consider a collaboration via BPO to deliver stability and competitive edge delivering Logistics as a Service
  • Created ‘Service Centre’ modelling and culture
  • Outsource Services: Recover/Return, In/Out Contract Logistics, DG Governance and Compliance, Import/Export (all modes), Testing, 1 Global System, Transport Planning, CRM, SRM - bringing fundamental e-commerce tools and methods to this B2B model to improve visibility across all services globally
  • Enhanced Global Customer Service Centres in Romania, China & Mexico in line with Logistics as a Service – SAP enhancements linking global performance and visibility

Logistics Director

Honeywell
1 1 - 01.2021

Operations Management Consultant

Dimension Data Network Services Ltd
01.2015 - 01.2016
  • IT services provider with 30,000 employees worldwide
  • Interim, Reporting to the UK COO
  • Remit to improve the customer journey, build capability and improve the e-commerce lifecycle model to over 100 countries
  • Created, built and delivered solutions for change management and transition plan strategies resulting in the construction of defined and improved service offerings which delivered a repeat global service contract worth $34m (CAPEX & OPEX) and new EMEA business award of $7.2m and retracted the regulatory and client risks
  • Transformed accountability and performance via a BPO engagement – Initiating WMS CIP, improving service performance by 30% and implementing measurable metrics via a Statement of Work and Master Services Agreement
  • Led integration of BPO/WMS systems and management platform of agreed KPI/SLA criteria delivering £830k savings in 9 months
  • Simplified model P&L by migrating to a transactional cost of sale service model covering 107 countries and shaped new commercial model improving gross margin by 8%
  • Reduced lead-time from time of order, globally through strategic outsource alliances, improved use of data, created measurable KPI/SLA metrics with dynamic reporting from point of order through to secure delivery globally and each contracted milestone (KPI)
  • Creator of the strategy and vision to show all KPI milestones through an e-commerce Service Portal from available inventory, expected inventory, backorder, order processed, order dispatched, local customs, delivery and installation across 80,000 SKU’s
  • Initiated internal and client facing Service Improvement Plan, Contract Improvement Program and Global Trade Compliances to meet all regulatory and contractual requirements.

Managing Director

Logistics Partners PTY
11.2013 - 12.2014
  • B2B & B2C Service provider to FMCG clients – Specifically Fashion Retail, Pharma & Furniture, Reporting to the founder with a clear remit to drive profitability recovery and turnaround poor performance
  • Assessed carrier, negotiating new contracts for delivery, achieving Tier 1 status with AU Post securing unique national pricing creating competitive advantage for Logistics Partners
  • Rebuilt the brand with clients through clear communication, planning, engagement and service delivery
  • Evaluated delivery management program for both national and international service operations, improved international services and cost reduction of 12% in line with 1-year strategic plan, delivered within only 7 months
  • Led change programme to transition and implemented simplified methods of client interaction resulting in estimated improved client retention of 30% inside 6 months
  • Rationalised domestic facility footprint from 4 sites into 1 – saving $700K per annum
  • Transformed client services culture and service delivery teams, increasing productivity, communication, performance, client satisfaction, and profits by 6%
  • Led the ‘at risk’ clients to a stable position
  • Introduced then mentored Key Client team and with clear and measurable performance improvements via internal DLSOP principles – securing 2 business critical clients delivering 40% of the revenues
  • Directed HR to reduce headcount, saving the company $300K in excess labour.

Operations Director

URBAN POST LTD
01.2010 - 01.2013
  • Providing 'final mile' lifestyle services to the B2C sector and Freight Management services to the B2B clients, SMT creation, and identifying a suitable investment partner
  • Collaborated with clients to engage full outsource ‘value add’ supply chain service model aligned with carrier programme
  • Initiated proactive data events management for all clients with a suite of partners providing global services
  • Identified new business opportunities and implemented sales and operational strategies to support objectives.

Founder/Director

DSI Group
01.2008 - 01.2010
  • Privately owned £100m+ Print, Production, Digital Innovator, Fulfilment, Logistics and DM Provider
  • Head of Group Logistics & Supply Chain
  • Responsible for all Group and Client (Domestic & International) Logistics and Supply Chain
  • UK operation comprised of 8 sites, holding a complex nature of services and systems (WMS, Web Portals, Global Alliances) supported by approximately 350 FTE operationally
  • Overall group employed 1000+ in the UK
  • 100,000 sq
  • Purpose-built UK Logistics centre dealt with up to 40,000 Consumer orders per day
  • HQ site in Dagenham, Essex/London comprised of 185,000
  • Sq
  • Ft
  • Of full production, Client Services, Finance, Logistics/Supply Chain, Transport and HR for both B2B and B2C clients
  • Reduced and led assessment to streamline sites, closing 2 and centralising all activity and some personnel, reducing annual exposure by approximately £400k whilst maintaining service stability and client retention
  • Undertook a review of all services, operations, costs and systems, centralised services and specifically where viable, reducing FTE and commencing due diligence on how we migrate 8 ERP systems into one., Identified an opportunity in the market and built DSI Worldwide
  • Won numerous major clients focusing on strategies to support market penetration for US retailer clients into South Africa, Holland, UK and Australia
  • Provided full suite of services to a mix of B2C e-commerce and B2B clients
  • Grew Business from foundation to £14m prior to JV and integration into Group ultimately becoming part of £100m group wide, leading innovative service provider of DM, Print, Distribution, Fulfilment, e-commerce, 3PL and Logistics
  • Initiated and Created Alliance partnerships in the US, Australia and Europe
  • Worked in partnership with UPS, DHL and other bespoke providers to ensure Transport/Final Mile offering was unlimited to our client base, specifically toward B2C clients
  • Created, and delivered a Virtual Business launch/support model for Intermec’s VAR (Proscan) in South Africa – delivering market penetration at low cost achieving $1.4m in year 1 and $3.3m in year 2
  • Qualifications and Training

Provider

DSI Worldwide
01.1995 - 01.2008
  • Privately owned £14m Independent 3PL/BPO Logistics, e-commerce specialist services provider

Education

Business Administration And Management

Cranford

Timeline

Global Logistics Director

10.2022

Senior Logistics + Service Operations Manager

Honeywell Research & Fine Chemicals Seelze GmBH
01.2017 - 05.2021

Operations Management Consultant

Dimension Data Network Services Ltd
01.2015 - 01.2016

Managing Director

Logistics Partners PTY
11.2013 - 12.2014

Operations Director

URBAN POST LTD
01.2010 - 01.2013

Founder/Director

DSI Group
01.2008 - 01.2010

Provider

DSI Worldwide
01.1995 - 01.2008

Business Administration And Management

Cranford

Logistics Director

Honeywell
1 1 - 01.2021
Martin Sampson