Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

MARTIN PEEBLES

Edinburgh,United Kingdom

Summary

Highly skilled professional with extensive knowledge of document control protocols and systems, complemented by mastery in Microsoft Word. Demonstrates expertise in archiving and records management, ensuring compliance and accurate record maintenance. Proven ability in time management, excellent timekeeping, and customer service orientation. Adept at documentation reviewing and information gathering, with a strong understanding of compliance requirements. Career goal includes leveraging skills to enhance organisational efficiency and customer care.

Diligent and motivated individual with keen eye for detail and proactive approach to problem-solving. Proficient in document management and organisation, coupled with excellent communication and analytical skills. Ready to contribute to process improvement and documentation accuracy in role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Documentation specialist

Canon
Edinburgh, Edinburgh
03.2009 - Current
  • Coordinated with IT team to maintain optimal performance of document management system.
  • Performed quality assurance checks on all outgoing communications ensuring professional presentation.
  • Streamlined company-wide documentation processes by identifying and rectifying inefficiencies.
  • Managed large volumes of business-critical documents whilst maintaining high levels of accuracy and speed.
  • Maintained system compliance with legal requirements and company security standards.
  • Time management in a workforce of over 1000 staff

Bar worker

Wilkies Bar
Edinburgh, Edinburgh
09.2004 - 02.2009
  • Ensured compliance with all hygiene standards by proper cleaning of utensils and equipment.
  • Recommended drink options to customers, enhancing their overall bar experience.
  • Improved customer loyalty with exceptional interpersonal skills.
  • Enhanced customer experience with friendly conversation.
  • Served customers promptly for their satisfaction.
  • Collected glasses from tables, maintaining a tidy environment.
  • Stocked bar adequately, ensuring smooth operations during peak hours.
  • Checked ID cards to prevent underage drinking.
  • Collaborated effectively with team members, ensuring optimal work environment.
  • Balanced cash drawer at end of shift, preventing financial discrepancies.
  • Maintained cleanliness of bar area by regular wiping and sanitising.
  • Followed strict opening and closing procedures for operational efficiency.
  • Managed cash register efficiently for accurate transactions.

Customer service representative

Manpower
Edinburgh, Edinburgh
01.2001 - 05.2004
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Streamlined processes through efficient record keeping.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Performed administrative duties contributing towards smooth store operations.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

GCSEs - HISTORY, MATHMATICS, ART, SCIENCE, ENGLISH

CRAIGROYSTON HIGH SCHOOL
Edinburgh
07.1977 - 12.1981

Skills

  • Document control protocols knowledge
  • Document control systems experience
  • Microsoft word mastery
  • Archiving and records management
  • Time management expertise
  • Documentation reviewing
  • Information gathering
  • Compliance understanding
  • Record maintenance
  • Excellent Timekeeping
  • Customer Care
  • Good All Round Knowledge
  • Customer service orientation

Affiliations

  • cycling, photography, hill walking, travel

Certification

Banksman awareness training .

Workstation Assessment

Building Emergency Responder Team member

Fire Marshall

References

References available upon request.

Timeline

Documentation specialist

Canon
03.2009 - Current

Bar worker

Wilkies Bar
09.2004 - 02.2009

Customer service representative

Manpower
01.2001 - 05.2004

GCSEs - HISTORY, MATHMATICS, ART, SCIENCE, ENGLISH

CRAIGROYSTON HIGH SCHOOL
07.1977 - 12.1981
MARTIN PEEBLES