Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
References
Timeline
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Martin McGlone

Belfast,Please select...

Summary

Accomplished professional with expertise in customer service and strategic planning, skilled in client relationship management. Proven leadership abilities and cultural awareness enhance project and inventory management effectiveness. Proficient in data analysis and client account oversight, focused on strengthening customer relationships. Aims to leverage strategic thinking to drive organizational success and cultivate long-term client partnerships.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work history

Associate Director Project Services

Almac Clinical Services
Craigavon, Armagh
08.2016 - Current
  • Direct responsibility of 4 teams of CSM project teams across Craigavon and Tokyo sites.
  • Act as Sponsor for nominated accounts including Inflarx, Mylan and Ipsen
  • Contributed to multiple strategic business initiatives including overhaul of PM billing practices in 2019 and again in 2022 as well as UK QP verification and Turkey RP release
  • Provided strategic guidance and technical expertise across multiple levels in the business to stabilize the SCM service 2018 - 2021.
  • Collaborated closely with BD and counterparts at other sites to minimize customer impact and maintain service provision through use of detailed resourcing tools.
  • Mentored other Project Services Managers and Project Group Managers CSM on Supply Chain Management to build up knowledge off and confidence in supporting these activities
  • Supported implementation of dual role service with extensive support in development of training material and mentoring of front line staff.
  • Assumed additional responsibility for management of Japan SCM team and provide extensive support both to management team and staff on overall service delivery including SCM consultancy services
  • Provided extensive support to Business Development and Supply Chain solutions manager to expand SCM consultancy services
  • Streamlined operational processes to improve efficiency.
  • Encouraged open communication channels, boosting internal transparency and trust among team members.
  • Championed change management initiatives, most recently roll out of Co Pilot 35.
  • Monitored and analyzed industry trends, staying informed about market dynamics and providing updates to all project services staff in quarterly briefings
  • Represented clinical services at industry conferences
  • Supported organizational objectives by developing and implementing departmental plans and strategies.
  • Provided input into annual Project services budget in Craigavon and worked directly with Finance on Japan CSM budget for 2025/20256
  • Allocated department resources to maintain adequate business coverage.
  • Monitored KPIs and implemented improvements to address underperforming areas..
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to ensure resources were in place to support business objectives and growth of service.
  • Established resource utilization tools for CSM service in Craigavon and Tokyo.

Project Group Manager Supply Chain Management

Almac Clinical Services
Craigavon, Armagh
03.2011 - 08.2016
  • Led team of Supply Chain Manager and Coordinators tasked with delivering SCM services for range of clients, ranging from large Pharma to virtual biotech's.
  • Achieved significant increase in embedded / outsourced model uptake across multiple clients.
  • Through delivering in line and in many cases ahead of customer expectation team size grew from two team members to eight team members before implementation of additional teams.
  • Maintained positive customer relations by addressing concerns in timely manner implementing successful corrective actions and rebuilding confidence in SCM service as applicable.
  • Acted as management contact for Client Business Review Meetings and Governance meetings.
  • Implemented resource and utilization tools to support resourcing in line with client need.
  • Played lead role in mentoring new team members in advance of formal SCM training support availability.
  • Conducted annual reviews in line with company procedures, ensuring open and constructive feedback was provided in timely manner.
  • Mediated conflicts amongst staff members and line managers, promoting harmonious working environment.
  • Developed SCM performance metrics to ensure high standards of service delivery.
  • Liaised with senior management on key decisions affecting group's overall direction.
  • Designed and implemented training to further develop staff based on business goals.
  • Represented organizations at seminars, conferences and business events including presenting at CTS Europe Rome in 2014 and supporting multiple panel discussions at industry conferences.

Drug Supply Manager

Almac Clinical Services
Craiagavon, Armagh
04.2009 - 03.2011
  • Was one of two first dedicated D Supply Chain Managers recruited in Craigavon site .
  • Led first "Extended Outsourcing" study with Boehringer, after successful implementation of pilot study leading to multiple new quote awards.
  • Responsible for decision making on behalf of Boehringer in critical areas around drug supply, production planning and distribution strategies
  • Set up IRT system for optimized drug management.
  • Main sponsor point of contact for Almac Project Management staff supporting study
  • Acted as Client Trial Manger , embedded in wider Boehringer trial team, trained in BI procedures to support study delivery.
  • Established strong relationships with key internal stakeholders in Boehringer as part of extended outsourcing model.
  • Attended and presented at multiple Investigator Meetings and undertook extensive GCP training part of outsourced study management model
  • Prevented any patient impact due to product unavailability at all time by demand forecasting and pro active risk identification and mitigation strategies.
  • Drove down waste and demonstrated significant cost savings which resulted in case studies including in marketing material.
  • Led cross-functional teams for successful project execution.
  • Forecasted product needs for timely procurement and inventory management.
  • Provided ongoing supply chain /demand forecast maintenance throughout study lifecycle.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
  • Played key role in defining Supply Chain KPI's

Project Manager

Almac Clinical Services
Craigavon, Armagh
03.2007 - 03.2009
  • Acted as main client contact for end to end study delivery, across planning , packaging and labelling, distribution and returns.
  • Managed multiple concurrent projects across variety of clients.
  • Developed comprehensive project plans for successful execution and delivery.
  • Identified risks, implemented mitigation strategies to ensure successful outcomes and on time delivery
  • Provided GMP expertise in all areas of pack, label and distribution of clinical supplies.
  • Worked independently but kept line manager updated of any client issues.
  • Expedited issue resolution to minimize delays in project timelines.
  • Promoted team and cross departmental collaboration and accountability.
  • Led cross-functional teams to achieve project goals on time.
  • Mentored new staff , including newly recruited external project managers.
  • Attended Industry conference ISPE Vienna May 2007

Project Cooridnator

Almac Clinical Services
Craigavon, Armagh
03.2005 - 03.2007
  • Worked closely with Project Manager to ensure on time study delivery in line with client expectations.
  • Responded promptly to client queries, boosting customer satisfaction levels.
  • Generation of all Project Services GMP documentation.
  • Addressed potential risks timely, preventing unnecessary setbacks.
  • Assisted in developing detailed project plans, resulting in clearer direction.
  • Coordinated project tasks, ensuring timely completion.
  • Monitored project timelines to avoid delays.

Microbiology analyst

Dale Farm
Ballymena, Antrim
01.2003 - 02.2005
  • Enhanced laboratory operations by implementing rigorous quality control protocols.
  • Assisted in development of new testing protocols to improve analysis effectiveness.
  • Performed microbial limit tests on various samples, ensuring product safety standards were met.
  • Assessed new testing methods and implemented improvements to streamline services.

Education

Master of Science - Biomedical Sceince

Ulster University
Coleraine
01.1999 - 08.2000

Bachelor of Science - Biological Sciences

Ulster University
Coleraine
10.1994 - 06.1998

Skills

  • Customer Service
  • Leadership skills
  • Project Management
  • Clinical Supply Chain Management
  • Cultural awareness
  • Strategic planning
  • Risk Management
  • Resilience
  • Inventory management
  • Customer relationship building
  • IRT Medication Management Optimization
  • Interpersonal communication
  • Client account management

Affiliations

  • Qualified Level 1 Gaelic Football Coach. Actively involved in Coaching youth boys and girls football
  • Travelling: Enjoy experiencing new cultures

Accomplishments

Awarded Almac Ambassador 2010 as recognition for work in the Boehringer Extended outsourcing pilot study.


Runner up Almac Circle of Excellence 2007: Nominated by 2 new members of the project team for mentoring and support

References

References available upon request.

Timeline

Associate Director Project Services

Almac Clinical Services
08.2016 - Current

Project Group Manager Supply Chain Management

Almac Clinical Services
03.2011 - 08.2016

Drug Supply Manager

Almac Clinical Services
04.2009 - 03.2011

Project Manager

Almac Clinical Services
03.2007 - 03.2009

Project Cooridnator

Almac Clinical Services
03.2005 - 03.2007

Microbiology analyst

Dale Farm
01.2003 - 02.2005

Master of Science - Biomedical Sceince

Ulster University
01.1999 - 08.2000

Bachelor of Science - Biological Sciences

Ulster University
10.1994 - 06.1998

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Martin McGlone